Global Process Owner: Service Asset and Configuration Management

AXA UK; London; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading company in the insurance sector is seeking a Global Process Owner for Service Asset and Configuration Management in London. This role involves defining goals and strategies for IT service management processes, ensuring alignment with the company's IT strategy and achieving business outcomes through continuous improvement of services. The successful candidate will possess expert knowledge in IT asset management and the ability to work collaboratively with a diverse range of stakeholders.

Benefits

Inclusive and diverse workplace

Comprehensive benefits package

Qualifications

• Expert knowledge in IT asset and configuration management.
• Experience in global cross-functional complex business environments.
• Strong analytical and continuous improvement focus.

Responsibilities

• Define and implement plans for Service Asset and Configuration Management processes.
• Monitor performance and drive continuous improvement in services.
• Build relationships with stakeholders to ensure effective process management.

Skills

Communication

Problem Solving

Stakeholder Management

Analytical Skills

Job description

Primary Details

Time Type: Full timeWorker Type: Employee

Global Process Owner: Service Asset and Configuration Management

Location: London or Sydney

The Opportunity

QBE are currently recruiting a Global Process Owner: Service Asset and Configuration Management to join a well-established IT Service Management team. In this role you will define the goals and strategy for globally aligned Service Asset and Configuration Management processes, ensuring these underpin and support the overall QBE IT strategy. The Global Process Owner role will be the recognized expert in Service Asset and Configuration Management disciplines. Responsible for driving process adoption and compliance, gathering and prioritizing demand for process and tool enhancements, and ensuring the appropriate governance process is followed. Achieving business outcomes through process efficiencies and improvements is key to this role.

Your New role

• Work with key stakeholders to ensure objectives are consistent with strategies across the IT function, thereby maximizing productivity and performance, and contributing to the successful operation of IT across QBE.
• Define and implement plans, controls and appropriate MI to ensure process adherence and effectiveness and in line with a positive risk culture, ensure any risks or issues are proactively identified and remediated promptly.
• Own the end-to-end SACM processes, including asset lifecycle management, configuration management, and data quality to ensure the accuracy and integrity of the CMDB.
• Monitor and measure the performance of SACM products, making data-driven decisions to drive continuous improvement, fostering an innovative culture across the wider organisation.
• Build positive, open, and constructive relationships with key stakeholders, working in partnership to ensure processes remain fit for purpose, delivering identified business outcomes, and managing customer expectations as necessary.

About you

• Excellent communication skills with the ability to positively promote the function simply and succinctly.
• Able to work effectively at all levels of the organization and proactively manage customer expectations.
• Expert knowledge and experience of IT asset management, configuration management, and CMDB tools & technologies and key service management functions.
• Experience of delivering service within a global cross-functional, complex business environment.
• Strong analytical and problem-solving skills, with a focus on continuous improvement.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.

As this role is part of a global team, we are open to candidates based in Australia or the United Kingdom. For further information on the benefits available in each region please visit the sites below.

• Australian benefits
• United Kingdom benefits

Rewards & Recognition

We are proud to be recognised for creating an inclusive and diverse workforce, which includes:

• Bloomberg Gender Equality Index 2018 – 2023 (global)
• Equileap Top 100 for Gender Equality (global)
• Stonewall 2022 Workplace Equity Index (QBE Europe)
• Gold Employer status for 2019, 2020 & 2021 by the Australian Workplace Equality Index (QBE Australia Pacific)

Apply now

APPLY NOW and let’s make it happen!

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [e-mail]

Before submitting your application, please have a conversation with your Manager or People Business Partner and note that internal references will be collected during the recruitment process. We value your career growth and development, so we ask employees to remain in each role for at least 12 months.

Skills:

Communication, Critical Thinking, Customer Service, Incident Response, Information Technology Applications, Intentional collaboration, IT Business Solutions, IT Infrastructure Operations, IT Operations Management (ITOM), Managing performance, Problem Solving, Risk Management, Stakeholder Management, Strategic Leadership, Team Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.