Global PMO Manager - D365 HERO Transformation

Chanel Inc.; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Chanel Inc. in London is seeking a Manager, PMO to lead regional delivery and support global PMO strategy for the D365 HERO programme.

You will ensure end-to-end visibility, manage regional risks, and translate global direction into regional actions across multiple workstreams. Responsibilities include coordinating with Global PMO, Regions, Tech and partners, maintaining regional delivery plans, Stage Gates, and dashboards in Smartsheet and Azure DevOps.

Qualifications

• Experience delivering ERP or large-scale transformation programmes (D365, SAP, or AX) across regions.
• Strong stakeholder management and ability to drive governance and reporting.
• Proven capability to lead PMO strategy, planning, and execution in complex programmes.

Responsibilities

• Act as regional PMO single point of accountability and orchestration across deployment phases.
• Manage delivery plans, stage gates, risk, RAID logs, and progress tracking in Smartsheet/ADO.
• Collaborate with Global PMO, regional leaders, technology partners and delivery teams.
• Support PMO strategy, planning, scenario analysis, and capacity/resource planning.
• Champion AI-enabled ways of working and data-driven decision making.

Skills

ERP delivery

Program management

Stakeholder management

Data-driven decision making

AI-enabled tooling

Communication

Education

Bachelor's degree or equivalent

PM/programme management certification (PMP/PRINCE2/MSP/APM)

Tools

Smartsheet

Azure DevOps

Power BI

Microsoft Copilot

Job description

Chanel Inc. in London is seeking a Manager, PMO to lead regional delivery and support global PMO strategy for the D365 HERO programme.

You will ensure end-to-end visibility, manage regional risks, and translate global direction into regional actions across multiple workstreams. Responsibilities include coordinating with Global PMO, Regions, Tech and partners, maintaining regional delivery plans, Stage Gates, and dashboards in Smartsheet and Azure DevOps.