Global Performance Analytics Manager

AXA Assistance Deutschland GmbH; Redhill; On-site; GBP 60,000 - 90,000; Full time

Job summary

AXA Partners is seeking a Global Performance Analytics Manager to enhance operational performance across various activities. This role involves defining KPIs, conducting thorough analyses, and fostering collaboration within data-driven initiatives. Ideal candidates will have extensive experience in performance management and data analytics, backed by a Master's degree in a relevant field.

Benefits

Employee rewards package reviewed regularly

Green initiatives - tree planting for new recruits

Qualifications

• 5-10 years in performance management, strategic consulting, or data analysis.
• Strong operational background and project management experience.
• Fluency in English; French/Spanish is a plus.

Responsibilities

• Define and implement performance KPIs and governance rules.
• Conduct analyses of productivity and performance metrics.
• Collaborate with central and local teams to drive data governance.

Skills

Data Analysis

Data Visualization

Strategic Thinking

Operational Performance Management

Communication Skills

Education

Master’s degree in business administration, Finance, Data Science, Statistics, Economics

Tools

Tableau

Power BI

R

Python

Job description

As part of our commitment to operational excellence, AXA Partners is seeking a Global Performance Analytics Manager to lead the monitoring and management of performance across our non-medical Operations & Networks activities. This role is crucial for measuring the efficiency of processes within transformation programs and ensuring data quality for OPEX KPIs. The Global Performance Analytics Manager will act as a business owner for OPEX performance metrics, driving data governance and fostering collaboration between central and local teams.

What you’ll be doing:

Define and Implement Performance KPIs:

• Establish performance measures (KPIs) and associated governance rules, ensuring their implementation in global reporting and standardized country reports
• Engage in Performance-related projects to ensure data aligns with departmental strategy and needs
• Contribute to overall data governance by providing expertise and support to the Data community

Support OPEX Community:

• Develop reports and provide analytical insights to measure process efficiency using available data sources
• Produce monthly dashboards for performance and its impact on AXA Partners' profitability
• Express the reporting needs of the Ops community to the BI team and contribute to the definition of target industrial reports
• Propose improvements for measuring the performance of transformation programs and assist in achieving program objectives

Collaboration with Data Teams:

• Work with central BI and Data teams to support new industrialization initiatives and ensure alignment with their strategic plan
• Collaborate with local teams to enhance their BI solutions for measuring performance
• Promote a data-driven culture within the Ops community

Performance Analysis and Management:

• Conduct thorough analyses of productivity and performance metrics to drive continuous improvement
• Monitor and manage the productivity of teams, ensuring effective resource utilization
• Support and drive or co-drive key strategic initiatives ensuring these initiatives deliver measurable financial and operational benefits

Stakeholder Engagement and Governance:

• Engage in performance dialogues with country-level teams, ensuring alignment with global objectives and proactively addressing performance gaps

Transverse Collaboration: Collaborate with cross-functional teams, including, local Ops, Transfo, NGCC, AVP and IT, to align multichannel strategies with overall business objectives and ensure consistent messaging

Contribute to the design and implementation of governance structures: Facilitate effective performance management and accountability across the organization

Assist in the financial modeling and ongoing monitoring of global operations platforms, including hub performance and ROI analysis for strategic initiatives. Provide expertise in managing financial mechanisms related to global hubs, such as pricing, transfer pricing, and unit costing

What you’ll bring:

The position of Global Performance Analytics Manager requires knowledge and mastery of the fundamentals of Operations Steering & Performance, some background in quantitative matters as-well-as some strong capacity to explain and influence with pedagogy the variety of stakeholders.

The role therefore requires in-depth project skills to effectively carry out complex projects (multi-country, multi-actors, with different maturities).

Technical/Functional Knowledge, Skills, and Abilities:

• Advanced Data Analysis: Strong expertise in data analysis, with a deep understanding of statistical methods, data visualization, and analytics software (e.g., R, Python, Tableau, Power BI). Experience with large datasets and complex data environments is essential
• Operational Performance Management: Proven experience in performance management or a related field, ideally within a global or matrixed organization. A strong understanding of operational KPIs and performance improvement methodologies is required
• Strategic Thinking: Ability to contribute to strategic initiatives and long-term planning, with a focus on continuous improvement and operational excellence
• Financial Acumen: Solid understanding of financial principles, including budgeting, financial modeling, and performance monitoring
• Communication Skills: Exceptional written and verbal communication skills, with the ability to structure and articulate complex data-driven insights to various audiences. The position requires a high degree of pedagogy
• Interpersonal Skills: High level of business acumen, resilience, and adaptability. Ability to build relationships and work effectively in a collaborative, fast-paced environment
• Leadership Potential: Demonstrated potential for leadership roles, with a proactive approach to career development and growth
• Proven experience in project management: Skills to structure, lead and manage complex projects to achieve operational objectives, specifically in the areas of workforce management and multichannel operations
• Consulting/audit skills for structuring, projecting a strategic approach and deploy in several countries
• Intercultural and cross-functional mindset: Skill to collaborate with teams and stakeholders across different regions and functions in a international and multicultural environment

Qualifications and Experience:

• Education: Master’s degree in business administration, Finance, Data Science, Statistics, Economics, or a related field is required
• Experience: 5-10 years of experience in performance management, strategic consulting, data analysis, audit or a similar role, with a strong focus on data analysis
• Experience in a global or matrixed organization is preferred
• Strong experience in managing complex projects
• Proven strong Operational background and results

Skills:

• Advanced skills in data analysis and BI tools (e.g. Tableau, Power BI), advanced Excel skills. Familiarity with R/Python/SQL is preferred
• Strong conceptualization/formalization of complex ideas
• Interpersonal skills: Driven, Result-oriented and organized
• English mandatory, French / Spanish are a plus

What we offer:

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics.

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)