Global Pay Services Manager

Bupa; Birmingham; Hybrid; GBP 43,000 - 52,000; Full time

Job summary

Bupa seeks a Global Payroll Services Manager to oversee payroll operations across various countries, ensuring compliance with regulations and enhancing service quality. The role involves leading a team, managing vendor relationships, and implementing payroll policies in a hybrid working environment.

Benefits

Flexible Holidays scheme

Electric Car Scheme

Health insurance as a benefit

Volunteering days

Qualifications

• Minimum of 5 years of payroll experience, ideally in a global context.
• Exposure to EMEA and APAC payroll practices.
• Experience managing outsourced payroll vendors.

Responsibilities

• Oversee payroll processing across multiple countries and regions.
• Manage relationships with payroll vendors to ensure compliance and quality.
• Lead implementation of new payroll legislation across regions.

Skills

Analytical skills

Communication

Leadership

Stakeholder management

Proficiency in digital payroll systems

Education

CIPP Diploma or equivalent qualification

Tools

ResourceLink software

Job description

Job Description:

Global Payroll Services Manager
Locations: Salford Quays M50 3SP, Kirkstall Forge, Leeds LS5 3BF
Full-time position: 37.5hours
Salary Range: Up to £51,200
Hybrid and flexible working options available.

About the Role
As a Global Payroll Services Manager, you will be responsible for overseeing and managing payroll operations across multiple countries and regions via our outsourced provider. This role requires a strong understanding of global payroll methodology, including vendor relationship management, excellent leadership and organisational skills, and the ability to navigate complex payroll scenarios across different jurisdictions.

This position is critical to ensuring our payroll services are scalable, compliant, and consistently high-quality as we continue to grow both in the UK and internationally. You will lead the delivery of payroll operations across a growing number of countries, covering payrolls, expenses, earned wage access, and employee loans. You will also play a key role in shaping the future of our Pay Services function, ensuring it supports our global workforce with accuracy, efficiency, and compliance.

Key Responsibilities

• Oversee accurate and timely payroll processing for employees, workers, and pensioners across the UK and international jurisdictions, in line with local statutory legislation and company policies.
• Manage relationships with outsourced payroll providers to ensure service quality, compliance, and continuous improvement.
• Lead the implementation of new payroll legislation, policies, and initiatives across multiple countries with minimal disruption.
• Ensure global expense reimbursement processes are compliant with local regulations and internal policies.
• Deliver year-end tax documentation and statutory reporting across all supported regions.
• Build and lead a team of payroll specialists capable of supporting multi-country payrolls and adapting to evolving global requirements.
• Develop and maintain governance frameworks to ensure compliance with international payroll regulations and mitigate risk.
• Drive continuous improvement and professional development within the global payroll community.
• Provide accurate and timely payroll data and insights for inclusion in monthly KPI reporting.
• Collaborate with internal stakeholders and external vendors to ensure seamless payroll operations across all supported countries.

Key Experience and Skills You Will Bring

• Extensive hands-on experience in payroll administration, including international payroll operations.
• Strong working knowledge of UK payroll legislation and exposure to payroll practices in other countries (e.g., EMEA, APAC).
• Experience managing outsourced payroll vendors and service-level agreements.
• Experience using ResourceLink software is essential.
• Minimum of 5 years of payroll experience, with at least some in a global or multi-country context.
• CIPP Diploma or equivalent qualification, or qualified by experience.
• Proficiency in digital payroll systems and reporting tools.
• Strong analytical and Excel skills.
• Excellent communication and stakeholder management skills across diverse cultures and geographies.
• Proven people management experience, with the ability to lead remote and cross-functional teams.

As the Global Payroll Services Manager, you will be a strategic leader and operational expert, ensuring our payroll services meet the needs of a dynamic, international workforce. You’ll work closely with internal teams and external partners to deliver a seamless and compliant pay experience across borders. If you're ready to take on a global challenge and make a real impact, we’d love to hear from you.

Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role as a Pay Services Manager you will receive the following benefits and more:

• Flexible Holidays scheme: 25 days holiday, increasing through length of service, with the option to buy or sell.
• Environmental – Electric Car Scheme and Payroll giving scheme.
• Financial – Wagestream, Discounts platform, Loan and saving schemes and Enhanced Pension Scheme.
• Mental and Physical - Bupa health insurance as a benefit in kind, Health Assessment, Family mental health line.
• Social: Volunteering days and Be You at Bupa Network

Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: [e-mail]

Time Type:

Full time

Job Area:

People & HR

Locations:

Bupa Place, Kirkstall Forge