Job Description
This role is part of ServiceNow’s Global Partner and Channels (GPC) organization, dedicated to enabling & accelerating rapid growth through NOW’s partner ecosystem. As a Global Partner Seller – TechM, you will play a key role in managing an existing base of partner’s managed service provider business on ServiceNow. This position is a sales role that demands a highly motivated individual with strong sales, communications, and organizational skills, eager to learn and become part of a rapidly growing company.
The Global Partner Seller will manage an existing sell-through revenue base with a designated/dedicated partner to ensure healthy growth in those accounts, while also driving new opportunities led by the partner. This will be achieved through account planning, forecasting, business development techniques, and field-based sales activities.
Key Responsibilities
- Achieve Net New Sell-through (service provider and resell) sales quotas for the allocated partner on a quarterly and annual basis.
- Interface with end customer account teams and partner stakeholders across time zones to drive deal execution, including contract renewals and managing de-bookings.
- Manage pipeline and sales processes, including forecasting and closing opportunities.
- Drive end-to-end deal execution from order form creation, pricing, negotiation (supported by leadership), to signing the deal, and proactively follow up on account receivables related to sell-through business.
- Arrange and conduct product demonstrations, EBCs, and presentations by collaborating with cross-functional teams to focus on customers’ business drivers and use cases with the partner.
- Educate Field AEs on partnership differentiation to support informed customer decisions. Qualify, develop, and execute new sales opportunities and ongoing revenue streams.
- Maintain ongoing account management to ensure partner satisfaction and drive additional revenue streams under a defined governance and QBR model.
- Build and maintain relationships with key partner executives and decision-makers.
- Cross-sell and upsell within existing accounts and expand platform adoption.
- Manage potential field conflicts and develop aligned approaches at the executive level.
- Proactively manage renewals and true-ups, working closely with end customer teams and partners to drive upsell and cross-sell opportunities.
Qualifications
- Experience in leveraging or critically thinking about integrating AI into workflows, decision-making, or problem-solving, including using AI-powered tools or automating workflows.
- 3-5 years of global alliances and partner sales experience, including business development in Enterprise Software and/or Cloud Services, driving partner revenue with SI-SP partners in collaboration with enterprise sales teams.
- Proven track record of achieving and exceeding sales targets in sell-through motion.
- Strong business acumen, able to develop business cases and ROI analyses with partners.
- Ability to understand partners’ business drivers and the bigger picture.
- Excellent relationship-building skills at all organizational levels.
- Goal-oriented, confident, and collaborative, with a team-focused mindset.
- Diligent in measuring and communicating progress, identifying obstacles, and implementing remediation plans.
- Established relationships with major SI’s, ISV’s, MSPs, and experience with leading software, Cloud, & SaaS organizations.
- Bachelor’s degree required; MBA preferred.
We encourage candidates who may not meet every qualification to apply. We value diversity and inclusivity, welcoming candidates from varied backgrounds and experiences.