Global Partner Manager-EMEA

Zones; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider in London is seeking a Global Partner Manager. This role requires at least 3 years of international IT experience, strong project management, and communication skills. You will lead partner operations, drive alignment in strategic initiatives, and manage execution of a comprehensive global partner program. The position offers a competitive benefits package and opportunities for professional growth.

Benefits

Comprehensive benefits package

Workplace pension

Commuting allowance

Opportunities for training and development

Qualifications

• 3+ years of experience in global partner or channel operations.
• Proven success in collaborative, cross-functional environments.
• Expertise in global programs and governance frameworks.

Responsibilities

• Serve as primary operational and relationship lead for partners.
• Support execution of the Global Partner Program pillars.
• Lead coordination of Quarterly Business Reviews (QBRs).

Skills

International experience in IT industry

Project management skills

Communication skills

Problem-solving abilities

Experience in digital workplace solutions

Education

Degree in Business, Operations, Technology, or related field

Tools

Excel

SharePoint

Outlook

Job description

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Description

Position at Zones LLC. Company Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for Technology SolutionsZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview:The Global Partner Manager is a key member of the Global Partner Governance Team, responsible for driving execution and operational excellence of Zones’ Global Partner Program while also serving as a subject matter expert (SME) for the entire global program. This role ensures effective partner engagement and governance while maintaining alignment with Zones' global standards, frameworks, and strategic initiatives.Acting as a cross-functional liaison, the Regional Partner Lead collaborates closely with Solution Architects, Pre-Sales, Delivery, Sales, and Executive stakeholders to ensure partner performance, enablement, and scalability. This role is responsible for aligning partner operations with the Zones Global Partner Program pillars and for contributing to the maturity and consistency of partner relationships worldwide.What you’ll do as the Global Partner Manager:

Serve as the primary operational and relationship lead for partners while maintaining global SME-level knowledge of the full Global Partner Program

Support and help drive execution of all four pillars of the program:

Partner Mapping & Network Understanding

Partner Selection & Recruitment

Relationship Management & Training

Performance Management & Reporting

Partner with Solution Architects, Pre-Sales, Delivery, and Sales teams to drive alignment and engagement in both tactical and strategic initiatives

Lead the coordination of Quarterly Business Reviews (QBRs) with executive stakeholders and partner leadership, ensuring alignment on KPIs, goals, and accountability

Ensure accurate and up-to-date documentation of partner data, pricing, catalogs, and referral tracking

Monitor partner health through performance analytics, invoicing follow-ups, and operational feedback loops; drive issue resolution and continuous improvement

Represent perspectives while contributing to global standards, tools, and workflows that support a consistent partner experience worldwide

Participate in strategic planning and feedback sessions with leadership to evolve the partner governance framework and program structure

Serve as a key point of continuity for internal teams and partners across time zones

Provide backup and strategic support to Global Partner Program Leads on key projects and governance initiatives

What you will bring to the team:

3+ years of international experience in the IT industry, with a preference for global partner or channel operations

Knowledge and experience with Digital workplace solutions

Strong project management and communication skills, with demonstrated success in a collaborative, cross-functional environment

Subject matter expertise in global programs and governance frameworks

Excellent problem-solving, prioritization, and negotiation abilities

Proficiency in Excel, SharePoint, and Outlook

Ability to manage partner and stakeholder expectations across departments and multiple time zones

Experience with executive-level reporting and engagement, such as QBRs or business planning

Degree in Business, Operations, Technology, or related field preferred; equivalent experience will also be considered

Zones offers a comprehensive Benefits package

At Zones, we're proud to offer a comprehensive benefits package designed to support the well-being and success of our team members. Your health is important to us, so our additional benefits include a workplace pension and commuting allowance. Investing in your professional growth and development is a priority for us. Our benefits package includes opportunities for training and development, as we want to support you in reaching your career goals and unlocking your full potential. In addition to the core benefits outlined above, you will work alongside experts across the globe at Zones, as we practice our core value of Global teaming.