Global Partner Delivery Lead

Monzo; Manchester; Hybrid; GBP 41.000 - 52.000; Vollzeit

Benefits dieser Stelle

Macbooks provided

Distributed UK/remote working

International travel

Zusammenfassung

Monzo is seeking a Partner Programme Delivery Lead to investigate operational reasons behind thematic issues and drive detailed delivery of projects and workstreams. You will work with data, customer interactions, processes, teams and partners to uncover root causes and turn actions into measurable outcomes.

In this role you may own a defined workstream within a larger programme or independently deliver a smaller project with clear direction.

Qualifikationen

• Investigate systemic partner-wide issues and test hypotheses to isolate root causes.
• Analyse multi-source operational data to spot trends and performance patterns.
• Conduct on-site process shadowing and frontline interviews.
• Translate findings into actionable recommendations and business cases.

Aufgaben

• Own end-to-end delivery of assigned projects and workstreams.
• Coordinate cross-functional and partner alignment across teams.
• Identify and escalate risks, maintain delivery records.
• Ensure operational readiness and handover to BAU.
• Prepare leadership updates and stakeholder papers.

Kenntnisse

Root cause analysis

Data analysis

Stakeholder management

Project delivery

Cross-functional collaboration

Tools

Spreadsheets

Reporting tools

Jobbeschreibung

Monzo is seeking a Partner Programme Delivery Lead to investigate operational reasons behind thematic issues and drive detailed delivery of projects and workstreams. You will work with data, customer interactions, processes, teams and partners to uncover root causes and turn actions into measurable outcomes.

In this role you may own a defined workstream within a larger programme or independently deliver a smaller project with clear direction.