Global Operations Officer

Cardiff Metropolitan University; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading educational institution in the UK is looking for a Global Operations Officer to oversee operational functions in the Global Engagement Directorate. You will handle processes related to US Federal Direct Student Loans and manage agent contracts while ensuring compliance with financial regulations. The ideal candidate has a relevant degree, excellent organizational skills, and experience in higher education administration. This position offers excellent benefits including annual leave, pension scheme, and access to professional development.

Benefits

25 days annual leave

Membership of the Local Government Pension Scheme

Family-friendly policies

Access to library and professional development

Subsidized sports and fitness facilities

Free wellbeing support for families

Qualifications

• Knowledge of US Federal Loan schemes and private loans.
• Experience in Higher Education administration.
• Ability to work accurately under pressure.

Responsibilities

• Manage US Federal Direct Student Loan applications.
• Oversee US private loan processes.
• Handle agent contracts and compliance.

Skills

Detail-oriented

Excellent communication skills

Negotiation skills

Organizational skills

Financial data analysis

Education

Degree or significant relevant experience

Job description

To help achieve our goals, we’re looking for a Global Operations Officer to have significant input into the operational functions of the Global Engagement Directorate. The Directorate is responsible for international student welfare, academic study skills support, student immigration compliance, student/staff international mobility, as well as the University’s transnational education and global strategic partnerships.

What You’ll Be Doing

1. Manage processes related to US Federal Direct Student Loan applications, developing policies to ensure compliance with US Department of Education requirements and annual audits.
2. Oversee US private loan processes, liaising with stakeholders like Convera, and advising students, schools, and units to grow the US student market.
3. Handle agent contracts, due diligence reviews, and agent commissions, ensuring compliance with the Agent Quality Framework, and reviewing agent performance annually.
4. Manage invoicing for overseas government-sponsored students, ensuring timely payments, liaising with Finance, and resolving procedural or financial issues to maintain strong relationships.

What You’ll Bring

The ideal candidate will be detail-oriented, proficient in managing various systems, proactive in process improvement, and possess excellent communication, negotiation, and organizational skills. You should be committed to supporting Cardiff Met’s Internationalisation strategy and ensuring compliance in US Federal Loan administration, Agent Quality Framework, and financial regulations.

Additionally, you will have:

• A degree or significant relevant experience
• Knowledge of US Federal Loan schemes and private loans like Sallie Mae
• Strong organizational and prioritization skills
• Ability to develop operational procedures and suggest improvements
• Understanding of complex rules and regulations
• Financial data analysis skills
• Effective communication skills at all levels
• Ability to work accurately under pressure
• Experience in Higher Education administration
• Experience working with international stakeholders

Why join Cardiff Metropolitan University?

We are a values-driven community that supports inclusion, respect, and career development. Our environment offers extensive resources, learning opportunities, and a supportive culture.

We Offer Excellent Benefits Such As

• 25 days annual leave, rising to 30 after 1 year, plus 12 bank days
• Membership of the Local Government Pension Scheme
• Family-friendly policies
• Access to library, digital services, and professional development
• Subsidized sports and fitness facilities
• Free wellbeing support for families

Contact us

For more information, contact Jael Rav-on at [e-mail]. All applications must be submitted online. Use the person specification for shortlisting and refer to our Application Guidance page for tips.