Global Operations Centre Controller

Securitas UK; Greater London; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Employee discounts of leading brands

Health and wellbeing support

Pension and financial wellbeing

Life assurance

EV schemes (subject to benefits)

Job summary

Securitas UK is seeking a Global Operations Centre Controller in London to monitor alarms and CCTV across global sites, manage security incidents, and coordinate responses with internal teams and emergency services. This role demands strong communication, high attention to detail, and strict confidentiality within a global security operation.

You will join a dynamic team, with a focus on maintaining safety, regulatory compliance, and excellent service standards while operating in a fast-paced

Qualifications

• Experience in a control room, SOC or operational security environment is essential
• A CCTV licence is required or ability to obtain one
• Advanced IT proficiency across security technologies and Microsoft Office
• Experience in incident management including reporting and escalation
• Ability to stay calm and decisive in high-pressure situations
• Excellent written and spoken English with stakeholder liaison skills
• Flexibility to work rotating shifts including days, nights, weekends and bank holidays
• Right to work in the UK and ability to meet screening and vetting requirements

Responsibilities

• Monitor alarms and CCTV across global locations and respond to incidents
• Manage security incidents per established procedures and coordinate with internal teams and emergency services
• Document calls and events clearly with detailed handovers between shifts
• Ensure compliance with security processes and client requirements
• Support incident management, evacuation and business continuity activities
• Maintain logs and reports to support continuity and informed decision-making

Skills

Control room experience

Incident management

Communication skills

English proficiency

Shift flexibility

Tools

Microsoft Office

Security reporting systems

Job description

Location: London,WC1B 5EH
Pay: £19.60 per hour
Hours: 42 hours per week
From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!

See a Different World. Where potential is seen and progress is nurtured.

As a Global Operations Centre Controller, you will play a critical role in protecting our people, property and information through the delivery of effective security monitoring and support services. Operating within a fast-paced environment, you will proactively identify and respond to security risks, helping to minimise disruption to business operations while ensuring the highest standards of safety and service are maintained

Working as a Global Operations Centre Controller, you will monitor alarms and CCTV systems across global locations, manage security incidents in line with established procedures, and liaise with internal stakeholders, security teams and emergency services when required. This is an exciting opportunity for a highly organised individual with strong communication skills, excellent attention to detail, and a commitment to maintaining confidentiality and compliance within a global security operation.

This isn’t just another job. It’s your opportunity to step into a role as a Global Operations Centre Controllerwhere your potential is recognized, your contribution is valued, and your progress is supported every step of the way

Job Description

Responsibilities

You’ll play a vital part in keeping people, property, and information safe. That includes:

• Alarm and CCTV monitoring all global offices and events
• Assessing incidents calmly and effectively, escalating and coordinating responses in line with procedures
• Professionally, quickly and compassionately handle calls/Slack messages reporting security/safety events, including P0 incidents, protesters, harassment/assault (onsite and offsite), elevator entrapment, fire, unauthorised access and many more incidents
• Ensuring compliance with operational, regulatory, and client‑specific security processes
• Supporting emergency and business‑continuity protocols, including incident management, evacuations, and critical response coordination
• Maintaining constant vigilance, accurately recording incidents, and proactively reducing risk and disruption
• Completing detailed logs, reports, and handovers to ensure clear communication and continuity between shifts

Please note -The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

Qualifications

What we’re looking for:

We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:

• Previous experience within a control room, SOC, or operational security environment is essential
• A valid CCTV Licenceis required, or the willingness and ability to obtain one
• Advanced IT proficiencywith a high level of competence across security technologies, reporting systems, and Microsoft Office applications
• Demonstrated experience in incident management, including response, reporting and appropriate escalation
• Proven ability to remain calm and effective in high-pressure situations, with strong decision making skills
• Excellent situational awareness, with the ability to assess risks and respond proactively
• Strong situational awareness, with the ability to assess risk and respond effectively to incidents
• Excellent communication skills, with a very high standard of written and spoken English and confidence liaising with internal teams and external stakeholders
• Flexibility to work a rotating shift pattern, including days, nights, weekends, and bank holidays
• The right to work in the UK, with the ability to meet relevant screening and vetting requirements

Additional Information

See a different world with Securitas UK

Ready to make a difference? You're one step closer to joining over 322,000 colleagues worldwide who help make your world a safer place every day.

At Securitas, our values of Integrity, Vigilance and Helpfulness guide everything we do. We believe in making a clear promise to our people:

• Opportunity – Seeing potential in every person
• People – Putting people at the heart of what we do
• Purpose – Making your world a safer place

So what happens next?

Our Talent Team reviews every application carefully and is here to support you throughout the process. Whatever the outcome, you'll always hear back from us.

Creating spaces for you to belong

We're proud to be a Level 2 Disability Confident Employer and are committed to creating an inclusive workplace where everyone can thrive. Through our networks, partnerships and celebrations throughout the year, we're building a culture where differences are valued and people can be themselves.

Ready to see a rewarding world?

From day one, you'll have access to a range of benefits, including:

• Employee discounts with leading global and local brands.
• Health and wellbeing support, 24/7 online GP services.
• Pension and financial wellbeing resources and support.
• Life assurance for added peace of mind.
• Employee eligibility to EV Schemes (Subject to graded benefits).

Keen to take the next step...

Join a team that values your contribution, supports your growth and helps you build a rewarding career.