Global OFS Technical Support Specialist

Vestas; Warrington; On-site; GBP 40,000 - 80,000; Full time

Job description

Are you an experienced in Technical Support Operations or are you an experienced Service or Commissioning Supervisor with strong technical background?
• Do you have an eye for continuous improvement, great stakeholder management and people skills?
• Are you looking to take the next step and help drive Vestas' ability to scale up globally?
• If so, then becoming a Global Offshore Technical Support Specialist could be a great fit for you!

Service - Global Service operations - Global Offshore Support

In this role, you will be responsible for supporting the global scale up of Offshore Service Operations. Initially you will act as a Global Technical Support anchor for the V236 Hypercare program where you will drive the rapid resolution of platform related technical issues, minimising LPF at the first V236 Offshore Service Sites. From here, acting as a mentor and coach, you will move out to the regions to provide guidance and support to the site based and local teams in the day-to-day operations of new offshore windfarms globally.

Not only will you be actively involved in supporting regions in their day-to-day operations, but you will also seek to develop and implement initiatives that ensure sufficient knowledge sharing and operational standardisation across Global Offshore Technical Support operations.

Responsibilities

Your typical tasks would be as follows:

• Act as interface between the regional on-site and back office technical support teams and the global functions to accelerate solution implementation and knowledge sharing.
• Creating and driving initiatives to ensure agile and rapid technical knowledge share across not only Technical Support functions but whole value chain.
• Being the link between Technical Support (region) and VPS modules, CIM organization and other global service functions (like Supply chain operations, One tool, Turbine Engineering).
• Participate in the "Hypercare" setup for newly introduced offshore platforms.
• Reporting, documenting and handling requests to VPS Hypercare.
• Supporting the troubleshooting process for either stopped turbines or turbines that are in commissioning phase.
• Collaborating with Regional Technical Support to ensure technical knowledge is shared within the team but also with the rest global functions as needed.
• Support the supervision and monitoring of turbine performance and alarm status daily with a focus on identifying proactive maintenance before a generation impact, with a target for improving LPF at site.
• Advanced remote troubleshooting.
• On-site support in troubleshooting of difficult-to-solve/first-of-its-kind issues.
• Participate as a support if needed in Offshore Technical Support / Offshore Engineering led technical customer meetings together with Service Manager and Customer Manager and/or ensure that necessary expertise is available for these meetings from other global functions and shared across functions, sites and regions.
• Creating, updating, and maintaining guides (VGAs) for Service Technician.
• Providing timely responses and supporting the Service and Construction organizations.

Qualifications

• Electrical or mechanical education combined with experience from the wind industry. (Or, relevant technical education, such as: Electrical, Mechanical)
• Full authorization on the Vestas V164 Turbine (preferred).
• Engineering background would be beneficial.
• Experience in the field in troubleshooting or other technical experience with the different Vestas turbines.
• Good knowledge and understanding of the Vestas set up in regard to group functions both in Service and in VPS/R&D.
• Advanced PC skills - SAP, Microsoft office suite.
• Good knowledge of WTG control systems.
• Strong communication skills in English, both oral and in writing.

Competencies

The ideal candidate possesses the following attributes:

• Ability to participate effectively as part of a global team.
• Ability to coach and mentor team.
• Ability to organise and prioritise tasks.
• Ability to work both with limited supervision and as a part of the team.
• Good pragmatical and problem-solving skills.
• Affinity to work within different systems to analyse root-cause and document solutions.
• High attention to detail and a solid commitment to quality.

What we offer

Vestas is the energy industry's global partner on sustainable energy solutions. We value initiative, responsibility and the right balance between creativity and quality in all solutions. We offer an exciting work environment with great opportunities for professional and personal growth with one of the most sustainable companies in the world.

Vestas offers flexibility and agility, giving you the freedom to work creatively in an international environment with highly diverse teams. We give you extensive on the job and multi-functional training. We will provide you with the platform to ensure you are growing in the role regardless of your previous experience.

Additional information

Location: Flexible to the following Vestas offices located in Europe: Denmark, Germany, United Kingdom, Belgium and the Netherlands.

If all the above matches your interest and qualifications, please apply no later than 15th of May 2025.

Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.

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DEIB Statement
At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry's global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.

To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.