Global Markets Client Operations Specialist

Deloitte - Recruitment; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Deloitte is recruiting a Global Markets Client Onboarding Analyst to join a high-performing Client Experience Operations team in London. You will own pre-trade onboarding, coordinate documentation, account opening, and configuration to ensure readiness to trade across derivatives, repo and cash.

You'll work with Sales, legal, credit risk, operations, compliance and clients, building strong relationships with institutional clients and growing expertise in AML/KYC and regulatory requirements while

Qualifications

• Experience in client onboarding workflows and KYC/AML processes.
• Experience with onboarding documentation and trade readiness across multiple product types.
• Excellent communication and stakeholder management skills.

Responsibilities

• Owning pre-trade client relationship & driving front-to-back onboarding to ensure readiness to trade across all products (Derivatives, Repo, Cash)
• Use active discussions with Sales to manage the priority queue
• Drive internal and external conversations to facilitate the negotiation of trading agreements: ISDA-CSA, CDEA, GMRA & GMSLA
• Develop in depth knowledge of all account opening requirements needed such as AML, KYC & product to legal entity alignment
• Manage tight deadlines to ensure we meet clients’ service level expectations: fund launches, market specific deadlines and trade dates
• Provide excellent pre-trade client service
• Demonstrate a sound appreciation of new business policies, and process enhancements
• Previous experience with client service/financial institutions
• Experience in related onboarding functions (e.g. Due Diligence, Agreement negotiation)
• Understanding of onboarding, KYC/AML or regulatory requirements
• Experience/knowledge of ISDA-CSA, GMRA and other trading agreements
• Excellent communication and stakeholder management skills.
• Strong organisational skills with the ability to manage multiple priorities.
• High attention to detail.
• Ability to work within fast-paced front-office environments.
• Ideally from a legal background
• Client facing experience would be a bonus

Skills

Client onboarding

Stakeholder management

Financial services

AML/KYC knowledge

Attention to detail

Tools

ISDA-CSA

GMRA

Job description

Contract Role: Global Markets Client Onboarding Analyst

Contract Location: London onsite full time Monday to Friday 08:30 - 18:30hrs

Contract Start Date: Immediate

Contract Duration: Until December 2026 with a strong chance of extension

Deloitte is supporting a Tier 1 global financial services organisation in recruiting a Global Markets Client Onboarding Analyst to join a high-performing Client Experience Operations team.

This role sits within the Global Markets New Business function and acts as the central point of contact for pre-trade/ Onboarding set up. GMNM communicates and coordinates with clients across documentation, account opening and configuration, ensuring optimal client experience & readiness to trade. The team members are aligned with specific Clients / Sales desks and work closely with sales coverage, legal, credit risk, operations, compliance and clients to ensure an effective and smooth onboarding process.

The team members develop strong relationships with institutional clients, which include asset managers, corporations, hedge funds and private equity. They are expected to play a key role in client relationship management and understanding dynamic changes in commercial demands of the business as well as grow subject matter expertise in legal, AML/KYC and regulatory requirements.

This is a dynamic, entrepreneurial team sitting across EMEA (London, Paris & Frankfurt), US (New York, Salt Lake City) and APAC (Hong Kong, Singapore, Sydney) with individuals who thrive in the fast-paced, changing environment of the trading floor.

Key Responsibilities

• Owning pre-trade client relationship & driving front-to-back onboarding to ensure readiness to trade across all products (Derivatives, Repo, Cash)
• Use active discussions with Sales to manage the priority queue
• Drive internal and external conversations to facilitate the negotiation of trading agreements: ISDA-CSA, CDEA, GMRA & GMSLA
• Develop in depth knowledge of all account opening requirements needed such as AML, KYC & product to legal entity alignment
• Manage tight deadlines to ensure we meet clients’ service level expectations: fund launches, market specific deadlines and trade dates
• Provide excellent pre-trade client service
• Demonstrate a sound appreciation of new business policies, and process enhancements
• Previous experience with client service/financial institutions
• Experience in related onboarding functions (e.g. Due Diligence, Agreement negotiation)
• Understanding of onboarding, KYC/AML or regulatory requirements
• Experience/knowledge of ISDA-CSA, GMRA and other trading agreements
• Excellent communication and stakeholder management skills.
• Strong organisational skills with the ability to manage multiple priorities.
• High attention to detail.
• Ability to work within fast-paced front-office environments.
• Ideally from a legal background
• Client facing experience would be a bonus