Global Marketing and Business Development Operations Manager (London or Manchester)

Bryan Cave Leighton Paisner LLP; Manchester, London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading firm in Manchester seeks a Global Marketing and Business Development Operations Manager. This role involves managing a dynamic team, streamlining processes, and enhancing marketing operations to support the firm's growth strategy. Ideal candidates will have a strong background in marketing operations, excellent communication skills, and the ability to manage multiple priorities effectively. The firm values diversity and offers flexible working arrangements.

Qualifications

• Experience in marketing operations, preferably within professional services.
• Strong knowledge of marketing technologies and advanced Excel skills.

Responsibilities

• Manage The Hub team and workflow, ensuring efficient operations.
• Support in the implementation and management of marketing systems and tools.

Skills

Organizational

Communication

Problem Solving

Analytical

Education

Degree in Marketing

Project Management Qualification

Tools

CRM

CMS

Marketing Automation Platforms

Analytics Tools

Excel

Job description

You must have the required Legal capacity to enter into and be bound by these terms and conditions.In filling in this application you agree to the following rules (terms and conditions of application): Your application will be based on the information that you provide to us on the application form and any resume or other information you provide to the firm (“Application”). All information provided must be accurate and complete.

The information provided by me in this Application is true and complete. I agree that any omission, falsification or misrepresentation in the Application will be grounds for rejecting my Application or subsequent dismissal if employed by, or am a partner in, the organisation. Where consent is legally required (such as in Australia and Israel), I consent to the Firm conducting pre-hiring and other checks for advancement consideration. I also confirm that I have read and understood the privacy notice below. By choosing "Submit Application" I agree to the statements above.

Please click here to view our Privacy Notice, which explains how we collect and use personal information (“Information”) in connection with your recruitment. In particular:

1. The BCLP Firm to which you are applying is responsible (i.e., it is the ‘Data Controller’) for the Information it collects from you (please see our Legal Notices for further details).

You must have the required Legal capacity to enter into and be bound by these terms and conditions.In filling in this application you agree to the following rules (terms and conditions of application): Your application will be based on the information that you provide to us on the application form and any resume or other information you provide to the firm (“Application”). All information provided must be accurate and complete.

The information provided by me in this Application is true and complete. I agree that any omission, falsification or misrepresentation in the Application will be grounds for rejecting my Application or subsequent dismissal if employed by, or am a partner in, the organisation. Where consent is legally required (such as in Australia and Israel), I consent to the Firm conducting pre-hiring and other checks for advancement consideration. I also confirm that I have read and understood the privacy notice below. By choosing "Submit Application" I agree to the statements above.

Please click here to view our Privacy Notice, which explains how we collect and use personal information (“Information”) in connection with your recruitment. In particular:

1. The BCLP Firm to which you are applying is responsible (i.e., it is the ‘Data Controller’) for the Information it collects from you (please see our Legal Notices for further details).

2. Your Information will be used for your recruitment and potential advancement in the organization, and also to comply with our legal and regulatory obligations and those other relevant purposes in our Privacy Notice (including for equal opportunities monitoring and reporting where legally permitted; and for the improvement of our recruitment and other business processes). 3. We undertake pre-hiring checks of Partners and staff, and we undertake social media checks and collect criminal and regulatory records where legally permitted. Where required for your role, enhanced criminal records checks may also be needed. If you do not provide that Information (or your consent where applicable), we will not be able to recruit you. 4. We use external providers to undertake international verification, background and social media checks (including through electronic data sources; and directly with your current/previous employers, professional bodies/regulators and other third parties where appropriate). We also undertake certain verifications ourselves.

5. We will share certain Information with our international offices and select third parties, subject to appropriate safeguards.

For details of your privacy rights (including the right to object, where applicable, to our processing of your Information), please see our Privacy Notice . If you have any questions or wish to exercise your privacy rights, please send a written and dated request to [e-mail] .

Position(s) I am Applying for

Global Marketing and Business Development Operations Manager (London or Manchester)

Job title:

Global Marketing and Business Development Operations Manager

Team:

Marketing and Business Development

Reports to:

Interim Director of Marketing

Our dynamic team

The marketing and business development team at BCLP comprises specialists from backgrounds including BD, PR, communications, design, media, digital and operations. The result is a dynamic and energetic team environment which nurtures fresh perspectives and works together to lend the firm a competitive advantage.

We take a holistic approach to marketing and business development, with the goal to help our lawyers win more work and make new connections. Because we are so transparently aligned to this core strategic objective, we enjoy full buy-in from the business including senior management, who have a clear view of how our work contributes to the overall success of the firm.

About the role

Marketing Operations is a critical function with MBD, developing and streamlining processes, systems, people and technologies to enhance the team’s ability to deliver BCLP’s growth strategy.

Working closely with the wider MBD team, this role will be responsible for the management of The Hub, a new marketing centre of excellence providing agile and flexible general MBD and copywriting support across the team as and when needed.

If you are a marketer who excels in operations and project management, this position offers the chance to grow and make a meaningful impact across the MBD team.

Introducing The Hub

The Hub will sit at the very heart of the BD, marketing and communications (MBD) team at BCLP.

Hub team members will spend their time providing dynamic, responsive support, on a variety of exciting projects and initiatives being run by the business development, communications and marketing teams across the firm.

The Operations Manager will manage the Hub team and workflow through The Hub.There will be four to six dedicated Hub team members who will receive guidance and training across the spectrum of marketing and business development disciplines.

What your day will look like

• Support in the implementation and management of marketing systems and tools (e.g., CRM, email marketing, automation platforms)
• Drive best practices and integration in data management across marketing and BD systems

Process Improvement & Efficiency:

• Streamline workflows and standardize processes to improve team efficiency
• Develop and maintain a marketing operations playbook outlining procedures, timelines, and responsibilities

The Hub:

The Hub team will sit at the very heart of marketing and business development (MBD) providing valued resource that will work flexibly across the department.The Hub requirements will include:

• Manage The Hub team (between four and six Executives) including mentoring, resourcing and training the team
• Define and update the services provided by The Hub and communicate to the MBD team
• Set the process for requesting work through The Hub and embed with MBD
• Collaborate with the MBD team to continually improve and streamline The Hub processes
• Support the creation of a service Level Agreement between The Hub and MBD
• Manage and set workflows, distributing and balancing incoming work across the team
• Set and track Key Performance Indicators (KPIs) to monitor service
• Field general queries coming into The Hub
• Utilize all available technologies to streamline the service provided by The Hub
• Be accountable for the service provided by The Hub

Key relationships:

• Practice group BD teams
• Key Partners and fee-earners
• CMO, Interim Director and Associate Director for MarTech & Operations
• Wider marketing team including CRM, campaigns, design, digital, events, international
• The Hub team
• Business Services teams as required (e.g. Knowledge Management, Finance & Accounting)

Experience and knowledge

• Experience in marketing operations, preferably within professional services
• Strong knowledge of marketing technologies (e.g., CRM, CMS, marketing automation platforms, analytics tools)
• Advanced Excel and data analysis skills; familiarity with reporting tools desirable
• Degree educated, ideally with a Marketing (CIM) or Project management qualification

Skills and competencies

• Proven ability to develop scalable processes, improve operational efficiency, and manage budgets
• Excellent organizational, communication, and stakeholder management skills
• A proactive, analytical mindset with strong problem-solving abilities
• Self-motivated and proactive
• Able to manage competing priorities, requiring multi-tasking and working to tight deadlines
• Professional, confident and at ease with all seniority levels

Inclusion and equal opportunity

At Bryan Cave Leighton Paisner we understand the value of a diverse workforce and we believe people perform at their best when they can truly be themselves at work.We aim to create an inclusive environment where all our employees are valued, motivated and able to be themselves.To provide the best possible service to our diverse client base, we are committed to recruiting, retaining, rewarding and developing our people with regard to their abilities and contributions and without reference to their background, gender, gender identity or expression, ethnic origin, age, religion, sexual orientation, socio-economic status, political belief, disability or any other protected characteristic.

Bryan Cave Leighton Paisner is a firm with an increasingly flexible workforce and is supportive of flexible working arrangements, tailored to the individual, wherever possible.

Please feel free to speak to the Resourcing Team about the flexibility we are offering for this role.

Confidentiality

Bryan Cave Leighton Paisner will ensure all hardcopy and electronic materials containing confidential information are securely stored and accessible only to those authorised to view such content.

Disclosure

As a regulated firm of solicitors, Bryan Cave Leighton Paisner is required to undertake appropriate vetting of staff. In addition to completion, by applicants who accept a job offer, of a regulatory questionnaire, Bryan Cave Leighton Paisner uses a specialist provider to undertake professional verification and background checks (including through electronic data sources, and directly with employers and professional bodies/regulators) on our behalf. We will also undertake certain verifications ourselves.

Bryan Cave Leighton Paisner adopts a risk-based approach to its vetting procedures, which are only undertaken with consent, and in accordance with IT, legal and regulatory obligations. For further details, please see our recruitment website www.bclplaw.com