Global Loyalty Partnerships Lead

JR United Kingdom; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading travel experience company is seeking a Global Loyalty Partnerships Lead in London. The role involves managing and expanding partnerships with airlines and hotels, enhancing member benefits, and driving engagement through strategic collaborations. Candidates should have a Bachelor's degree and substantial experience in partnership development, ideally in the travel sector.

Qualifications

• 7 years’ experience in commercial partnership development and management, preferably in travel or hospitality.
• Strong negotiation and communication skills.
• Analytical mindset with the ability to interpret data.

Responsibilities

• Identify, negotiate, and implement strategic partnerships with airlines and hotel groups.
• Oversee engagement from business case development to negotiation and implementation.
• Monitor and analyze partnership performance using data-driven insights.

Skills

Negotiation

Communication

Relationship Management

Analytical Skills

Project Management

Education

Bachelor's degree in Business Administration, Marketing, or related field

Job description

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Global Loyalty Partnerships Lead, London

Client:

Location: London, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views: 1

Posted: 25.05.2025

Expiry Date: 09.07.2025

Job Description:

WHO WE ARE

Avolta is the world’s leading travel experience player. With a traveler-centric philosophy and a geographically diverse network, the travel retail and F&B company addresses the needs of up to 2.3 billion passengers each year, with 5,500 outlets in more than 75 countries across six continents. Guided by their Destination 2027 strategy and boosted by their recent combination with travel F&B giant Autogrill, the company is well positioned to realize their ambition to create a Travel Experience Revolution through their many locations at airports, motorways, cruise lines, seaports, and railway stations among others.

PURPOSE OF THE ROLE

The Global Loyalty Partnerships Lead is responsible for managing and strengthening existing partnerships while identifying, negotiating, and implementing new strategic collaborations. This role focuses on expanding the partner network, enhancing member benefits, and driving engagement through alliances with airlines, hotels, and other key industry partners. They will work closely with the loyalty team and collaborate with cross-functional teams to ensure that loyalty program design remains consumer-relevant and aligned with key business objectives. This position is based in London.

RESPONSIBILITIES

• Partnership Development: Identify, negotiate, and implement strategic partnerships with airlines, hotel groups, and other relevant entities to enrich the Club Avolta loyalty program.
• End-to-End Management: Oversee engagement from business case development to negotiation and implementation.
• Relationship Management: Maintain and nurture relationships with existing partners, ensuring mutual benefit and alignment with Avolta's strategic objectives.
• Program Integration: Collaborate internally with digital, IT, and operations teams to create efficient processes, documentation, and seamless integration of partner offerings, ensuring a positive member experience.
• Commercial Modeling: Develop and manage commercial agreements to ensure sustainable and profitable partnerships.
• Performance Analysis: Monitor and analyze partnership performance, utilizing data-driven insights to optimize engagement and satisfaction among Club Avolta members.
• Market Research: Stay informed about industry trends, competitor activities, and emerging opportunities to inform partnership strategies and maintain a competitive edge.
• Drive Awareness: Work closely with marketing, digital, and operations teams to develop and execute promotional campaigns leveraging partner relationships to drive program growth.

WHAT WE ARE LOOKING FOR

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 7 years’ experience in commercial partnership development and management, preferably within the travel or hospitality sectors.
• Strong negotiation and communication skills, with the ability to build and maintain relationships with diverse stakeholders. Confidence and fluency in engaging C-level stakeholders, and the ability to influence and negotiate. Persuasive, confident networker and deal maker with a track record of success in growing new markets and partnerships.
• Has an established network of partnership contacts in the travel space.
• Analytical mindset with the ability to interpret data and translate insights into actionable strategies.
• Excellent project management skills and the ability to handle multiple projects in an organized and timely manner.
• Preferred basic technical knowledge: you are tech-savvy and comfortable discussing general IT topics.
• Strong knowledge of points-based reward systems and commercial modeling. Self-motivated and results-oriented, with a passion for enhancing customer experiences through strategic partnerships.