Global Live Chat & Email Support Advisor

Bally's Interactive; United Kingdom; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

35% uplift for night hours (11:30pm-2:

Health insurance

Volunteering days

Home office allowance

Wellness or Gym allowance

Flexi-block policy for abroad trips

Annual Summer and Christmas parties

Job summary

Bally's Intralot seeks a Customer Support Advisor to deliver world-class service to players across the UK and international markets. You will handle live chat, email and occasional outbound calls, using real-time translation tools to assist players in their language while maintaining first-contact resolution.

You will perform LIVE KYC verifications, stay on top of promotions, and switch between markets and brands as demand shifts, while upholding our high standards and contributing to a

Qualifications

• Experience handling Live Chat, email and telephone queries.
• Exceptional verbal and written communication skills.
• Comfortable supporting players from different countries and cultures.

Responsibilities

• Serve as primary contact for players across digital platforms and territories.
• Communicate via live chat and email, with occasional outbound calls.
• Switch between markets and brands as demand shifts.
• Perform LIVE KYC verifications per local regulatory requirements.
• Keep up-to-date with products, promotions and tools per market.

Skills

Customer service

Live chat

Email support

Multilingual support

KYC knowledge

Problem solving

Communication

Tools

Live chat software

Translation tools

Job description

Bally's Intralot seeks a Customer Support Advisor to deliver world-class service to players across the UK and international markets. You will handle live chat, email and occasional outbound calls, using real-time translation tools to assist players in their language while maintaining first-contact resolution.

You will perform LIVE KYC verifications, stay on top of promotions, and switch between markets and brands as demand shifts, while upholding our high standards and contributing to a