Global Lifestyle Manager, Weekend Night Shifts

Quintessentially; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A luxury lifestyle management company in London is seeking a Global Lifestyle Manager for weekend night shifts. The ideal candidate will be fluent in English and German, experienced in customer service, and adept at handling high-net-worth individuals' requests. The role involves managing member relationships, arranging travel and leisure services, and providing exceptional customer service. Competitive benefits include a birthday allowance and opportunities for charity work.

Benefits

Competitive annual leave

Birthday Allowance

Pension Scheme

Life Assurance

Digital nomad opportunities

Employee Assistance Program

Free food & drink in the office

Training platform membership

Season Ticket Loans

Cycle to work scheme

Qualifications

• Experience in Personal Assistant, Customer Service, or Guest Relations roles.
• Knowledge of luxury travel and leisure.
• Ability to communicate effectively under pressure.

Responsibilities

• Handle lifestyle & leisure-related requests from members.
• Research and arrange travel and leisure bookings.
• Use CRM system to log requests and update member information.

Skills

Fluent in English and German

Customer Service

Lifestyle Management

Proactive Attitude

Job description

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Client:

Quintessentially

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

88759ed1ee49

Job Views:

9

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

GLOBAL LIFESTYLE MANAGER – WEEKEND, NIGHT SHIFT (GERMAN SPEAKING)

INTRODUCTION TO QUINTESSENTIALLY

Expect the best. Experience Better.

For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity.

Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail.

As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.

JOB SUMMARY

Are you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you’ve got what it takes to provide a high touch tailored service to our members, we have a great opportunity for you to join a truly fantastic global business.

We are looking for a Lifestyle Manager to manage the relationship with our corporate members and global offices ensuring high individual engagement, satisfaction, loyalty, and retention.

KEY DUTIES

Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored.

Researching and arranging of travel bookings, restaurant bookings, club bookings and much more

Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy

Providing quality suggestions at all times which exceed Member expectations.

Intensive & extensive phone and email-based correspondence

Using a CRM system to log Member requests, actioning requests and updating Member information.

HOURS OF WORK

Saturday & Sunday

8 hour shifts (1 hour break)

Rota shift pattern to cover the hours between 10:00pm – 7:00am UK time.

REQUIREMENTS

Must be fluent-spoken and written in English and German.

Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure

In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals

Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide.

Pro-active, energetic and positive attitude.

Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure.

OUR IDEAL CANDIDATE

Understands HNW lifestyles, expectations, needs and preferences.

Warm, friendly, calm and courteous at all times.

Able to anticipate client needs and deliver intuitive and highly personalised solutions.

Pro-active, energetic, with a positive attitude.

Excellent team player.

Values privacy and confidentiality.

Passionate about travel, culture, and unique global experiences.

Ability to prioritise work, meet deadlines, make decisions and communicate effectively under pressure.

Strong networker and relationship builder.

BENEFITS

Competitive annual leave allowance with a further increase due to long service

Birthday Allowance – take your birthday off on us!

Pension Scheme

Angel Days: Additional paid leave to do charity work

Long Service Awards

Life Assurance

Digital nomad

Employee Assistance Program

Puppy friendly offices

Qmunity committee – Social events in the office

Free food & drink in the office

Training platform membership

Season Ticket Loans

Cycle to work scheme

Discounts with a variety of retail and hospitality companies

Quintessentially is an equal opportunities employer. We value and respect all differences (seen and unseen) in all people and aspire to deliver inclusive working experiences. Applications are encouraged from individuals regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

For information about how we collect, store and use information about you, please see ourusing the following link: https://www.quintessentially.com/privacy_policy.html

If this role is of interest to yourself, please send your CV to