Global Lifestyle Manager - Weekend

JR United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a leading luxury lifestyle management company as a Lifestyle Manager, dedicated to providing personalized service for high-net-worth clients. You will manage various lifestyle requests, ensuring exceptional customer satisfaction while collaborating with global offices. The position requires strong communication skills and an understanding of luxury products and services.

Benefits

Competitive annual leave allowance

Birthday Allowance

Pension Scheme

Life Assurance

Training platform membership

Free food & drink in the office

Discounts with retail and hospitality companies

Qualifications

• Fluent in English; French is a plus.
• Experience in Customer Service or Account Management.
• Understanding of lifestyle management for affluent individuals.

Responsibilities

• Handle lifestyle and leisure requests from members.
• Research and arrange travel and bookings.
• Use CRM system to log and manage member requests.

Skills

Fluency in English

Client Relationship Management

Proactive Attitude

Communication Skills

Understanding of HNW lifestyles

Job description

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Client:

Quintessentially

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

INTRODUCTION TO QUINTESSENTIALLY

Expect the best. Experience Better.

For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity.

Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail.

As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.

JOB SUMMARY

Are you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you’ve got what it takes to provide a high touch tailored service to our members, we have a great opportunity for you to join a truly fantastic global business.

We are looking for a Lifestyle Manager to manage the relationship with our corporate members and global offices ensuring high individual engagement, satisfaction, loyalty, and retention.

KEY DUTIES

• Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored.
• Researching and arranging of travel bookings, restaurant bookings, club bookings and much more
• Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy
• Providing quality suggestions at all times which exceed Member expectations.
• Intensive & extensive phone and email-based correspondence
• Using a CRM system to log Member requests, actioning requests and updating Member information.

HOURS OF WORK

Saturday & Sunday

8 hour shifts (1 hour break)

Rota shift pattern to cover the hours between 8am – 10pm

REQUIREMENTS

• Must be fluent-spoken and written in English. French is advantageous.
• Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure
• In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals
• Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide.
• Pro-active, energetic and positive attitude.
• Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure.

OUR IDEAL CANDIDATE

• Understands HNW lifestyles, expectations, needs and preferences.
• Warm, friendly, calm and courteous at all times.
• Able to anticipate client needs and deliver intuitive and highly personalised solutions.
• Pro-active, energetic, with a positive attitude.
• Excellent team player.
• Values privacy and confidentiality.
• Passionate about travel, culture, and unique global experiences.
• Ability to prioritise work, meet deadlines, make decisions and communicate effectively under pressure.
• Strong networker and relationship builder.

BENEFITS

• Competitive annual leave allowance with a further increase due to long service
• Birthday Allowance – take your birthday off on us!
• Pension Scheme
• Angel Days: Additional paid leave to do charity work
• Long Service Awards
• Life Assurance
• Digital nomad
• Employee Assistance Program
• Puppy friendly offices
• Qmunity committee – Social events in the office
• Free food & drink in the office
• Training platform membership
• Season Ticket Loans
• Cycle to work scheme
• Discounts with a variety of retail and hospitality companies

Quintessentially is an equal opportunities employer. We value and respect all differences (seen and unseen) in all people and aspire to deliver inclusive working experiences. Applications are encouraged from individuals regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

For information about how we collect, store and use information about you, please see our Privacy Policy using the following link: https://www.quintessentially.com/privacy_policy.html