Global Librarian

Icpnet; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global leader in content operations is seeking a Global Librarian to manage and enhance digital assets across leading brands. This role involves quality assurance of digital content, managing user queries, and assisting with digital rights management. The ideal candidate should have an interest in digital asset management and strong communication skills. This position offers competitive benefits and a hybrid working model.

Benefits

Hybrid working

Generous paid time off

Competitive medical, dental, and vision benefits

Qualifications

• 0-1 years’ experience or strong interest in digital media or digital asset management.
• Familiarity with digital asset management systems or willingness to learn.
• Basic understanding of beauty and e-commerce sectors.

Responsibilities

• Conduct thorough quality assurance on client assets and metadata.
• Assist with Digital Rights Management and manage user queries.
• Take ownership of migration tasks and ensure accuracy of files.

Skills

Strong verbal and written communication skills

Proficient in Microsoft Office 365

Interest or experience in the beauty industry

Job description

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.

With offices in Atlanta, London, Mexico City, Mumbai , and Shanghai , we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

Global Librarian – Digital Asset Management
Join Our Team and Play a Vital Role in Managing and Enhancing Digital Assets Across Leading Brands

As a Global Librarian, you will be an essential part of our Digital Asset Management (DAM) team, supporting day-to-day asset operations that drive the quality and accuracy of digital content across multiple brands and products. Your role will include assisting with Digital Rights Management (DRM), managing user queries, enriching metadata, and ensuring assets meet the highest standards before global distribution.

How You Will Make an Impact
You will conduct thorough quality assurance on client assets and metadata, ensuring completeness and consistency across platforms. Promoting best practices within the DAM environment, you will guide users to optimize asset usage and maintain organizational standards.

Responding promptly to end-user inquiries, you’ll investigate and resolve issues or escalate them as necessary. You will take ownership of migration tasks such as downloading and uploading assets in accordance with client guidelines, while auditing files and metadata to guarantee accuracy and compliance.

Your daily work will involve building trust and rapport across all levels within ICP, collaborating closely with team members to solve problems and supporting account leadership when required. Through your proactive approach, you will help maintain a well-organized and efficient digital library.

Additionally, you’ll assist with tagging and quality assurance of incoming assets, supporting reporting efforts on platform usage metrics and KPIs to inform stakeholders.

Key Experience & Skills

• Authenticity: Be genuine, present, and sincere in your interactions.
• Compassion: Foster connection and care within our community.
• Service-Oriented Mindset: Tackle every challenge with energy and a can-do attitude, knowing help is always available.
• Resourcefulness: Demonstrate your capability by finding solutions and driving results.
• Trustworthiness: Build trust through consistency, reliability, and accountability, while supporting inclusivity and diversity.
• Ownership: Approach your work with urgency and responsibility, focusing on positive outcomes.
• Partnership: Collaborate respectfully and align clearly on roles and responsibilities.
• Creative Thinking: Embrace learning and enjoy solving problems in pursuit of our mission.

What You Will Bring

• 0-1 years’ experience or strong interest in digital media, digital asset management, library sciences, archiving, or working with large datasets.
• Familiarity or willingness to learn digital asset management systems or related technologies such as digital libraries, CMS, PIM, or CRM tools (preferred but not required).
• Interest or experience in the beauty industry is a plus.

Candidate Profile:

• Strong verbal and written communication skills.
• Proficient in Microsoft Office 365 applications, including Word, Excel, PowerPoint, and Outlook.
• Basic understanding of beauty and ecommerce sectors.

Additional Advantages:

• Experience working on metadata or content-related projects.
• Ability to prepare data reports using Excel.

If you are eager to develop your career in a fast-paced, collaborative environment and have a passion for digital asset management and quality assurance, we encourage you to apply and become a valued member of our team.