Global Leader of Employee Relations, Labor Relations and HR Generalist Services

Iron Mountain; England; Remote; GBP 90,000 - 120,000; Full time

Job summary

A global information management leader is seeking a seasoned Senior Director for Employee Relations. This strategic role requires deep expertise in managing employee and labor relations across multiple regions, ensuring fair and compliant HR practices. The ideal candidate will have over 15 years of experience and proven skills in leadership and communication. The company offers competitive compensation and remote work options.

Benefits

Competitive compensation and benefits

Total Rewards to support career and wellbeing

Professional development and growth opportunities

Qualifications

• 15+ years of progressive HR experience, with expertise in employee and labor relations.
• Proven track record of managing global ER/LR programs and investigations.
• Familiarity with employment laws across multiple regions.

Responsibilities

• Design and implement a global ER framework promoting fairness and legal compliance.
• Oversee operational HR generalist services across all regions.
• Lead and develop a global team of ER and compliance professionals.

Skills

Employee relations expertise

Labor relations knowledge

Strategic HR management

Communication skills

Analytical skills

Education

Bachelor's degree in Human Resources or related field

Master’s or JD preferred

Job description

Overview

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

Job Title: Senior Director, Employee Relations/Labor Relations/HR Generalists

Job Level: M5

Location: NA or EMEA

Reports To: Global HR Service Delivery Leader

Employment Type: Full Time

Position Overview:

We are seeking a seasoned and strategic Human Resources leader for our new Global Employee Relations (ER), Labor Relations (LR), Compliance and HR Generalist functions. This role will be responsible for setting and executing the global strategy for fostering a fair, consistent, compliant, and high-performing workplace in 60 countries across APAC, EMEA, LATAM and North America. Additionally, he/she will oversee the team that provides HR operational leadership, while ensuring consistent delivery of people practices that support business success. In this new role, he/she will be responsible for the build and optimization of this function together with a team of people leaders and specialists.

Responsibilities

Employee Relations/Labor Relations Strategy

• Partner with key stakeholders to design and implement a comprehensive global ER framework that promotes fairness, legal compliance, and proactive risk mitigation through a consistent application of policies, guidelines and processes for investigations, grievances and disciplinary actions.
• Serve as the senior point of escalation for complex or high-risk ER/LR matters globally
• Design and deliver a strategy to enable positive and constructive labor relations
• Ensure alignment with local legal requirements while driving consistent global standards

Global HR Generalist Leadership

• Oversee the delivery of operational HR generalist services across all regions providing local expertise and insights to support business leaders, managers and HRBPs
• Support business restructurings, mergers/acquisitions and new business transactions
• Support the deployment of Global HR programs and information to ensure manager adoption and understanding (e.g. performance management, annual compensation)
• Ensure effective collaboration between HR generalists, HRBPs, Centers of Excellence (CoEs), and HR Operational functions

Team Leadership & Governance

• Lead and develop a global team of ER, LR, Compliance and HR generalist professionals with a focus on performance, development, and alignment with organizational values.
• Monitor ER and LR trends, compliance issues, and employee engagement indicators to inform proactive action.
• Establish and track global KPIs, reporting mechanisms, and governance to ensure ER/LR consistency and effectiveness.

Governance, Risk & Compliance

• In partnership with Employment Law, Global Risk and Global Investigations, proactively identify, assess, and respond to employment-related risk across the organization.
• Establish governance models, reporting standards, and investigation protocols to ensure compliance with internal policies and external legal requirements.
• Provide insights and recommendations on trends, audit outcomes, and emerging legal or regulatory risks.

Partnerships & Stakeholder Engagement

• Drive continuous improvement initiatives, leveraging technology and data to enhance employee experience and operational effectiveness.
• Serve as a key partner to: Employment Law on internal investigations and case resolution; Global Investigations on investigations and Global Risk on workplace incidents; HR Business Partners on sensitive employee issues, manager capability, and business-aligned HR delivery; Centers of Excellence (CoEs) to ensure policies and programs are executed consistently and effectively in the field
• Act as an advisor to senior business and HR leaders on ER/LR risk, organizational changes, and large-scale workforce events (e.g., M&A, restructuring)

The Ideal Candidate

• Bachelor’s degree in Human Resources, Business, Law, or a related field; Master’s or JD preferred.
• 15+ years of progressive HR experience, with deep expertise in employee and labor relations and global HR generalist responsibilities
• Proven track record of managing global ER/LR programs investigations, and policy implementation.
• Familiarity with employment laws and labor practices across North America, Europe, APAC, and Latin America, with specific experience in the US, UK, India, Brazil and Colombia
• Multinational company experience with both unionized and non-unionized environments, and a diverse workforce including professionals, frontline and contingent
• Experience leading large HR teams across multiple geographies and cultures.
• High integrity, sound judgment, and strong interpersonal and communication skills. Experience working in a fast-paced, and highly regulated global environment.
• Experience with HR systems, data analytics tools, and shared services models a plus
• Professional HR certification such as CIPD, SHRM-CP/SCP, or local equivalent

What We Offer

• Ability to work remote
• Competitive compensation and benefits package
• Total Rewards to support your career and wellbeing
• Professional development and growth opportunities

Category: Human Resources

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, which are available on request, and other policy information. Requisition: J0093412