Global IT Support Engineer — On-site & Remote

Airwallex; United Kingdom; On-site; GBP 42,000 - 59,000; Full time

Job summary

Airwallex IT Operations seeks an experienced IT Support Specialist to deliver on-site and remote assistance for employees and contractors across regions. You’ll handle hardware, software, and AV needs, while ensuring a high-quality user experience and fast turnaround.

You’ll work with global teams, own onboarding/offboarding for new hires, and contribute to knowledge guides. A startup mindset and strong communication are essential for success in Airwallex’s fast-paced environment.

Qualifications

• Exceptional customer service and hospitality skills.
• Excellent English communication skills, written and verbal.
• Must have prior macOS support experience.

Responsibilities

• Provide on-site and remote IT support for Airwallex employees and contractors.

Skills

MacOS support

Windows support

Google Workspace

Okta

Confluence

JIRA

Slack

Zoom

Hardware troubleshooting

Networking basics

Customer service

Documentation

Tools

macOS hardware tools

Job description

Airwallex IT Operations seeks an experienced IT Support Specialist to deliver on-site and remote assistance for employees and contractors across regions. You’ll handle hardware, software, and AV needs, while ensuring a high-quality user experience and fast turnaround.

You’ll work with global teams, own onboarding/offboarding for new hires, and contribute to knowledge guides. A startup mindset and strong communication are essential for success in Airwallex’s fast-paced environment.