Global IT Support

TN United Kingdom; Bangor; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Global IT Support Specialist to join their dynamic team in Bangor. This role is pivotal in delivering exceptional IT support to employees and clients, ensuring smooth operations across various systems. With a focus on collaboration and professional growth, the company offers a vibrant work culture alongside competitive salaries and comprehensive benefits. The successful candidate will engage in troubleshooting, training, and maintaining IT systems, contributing to a diverse and inclusive workplace. If you are passionate about technology and helping others, this opportunity is perfect for you.

Benefits

25 holidays plus Bank Holidays

Pension Plan

Annual Discretionary Bonus

Monthly team lunches

Fresh fruit at the office

Free tea, coffee, and soft drinks

Free on-site parking

Qualifications

• Bachelor’s degree in IT or related field; experience may substitute education.
• 1+ year of relevant experience; certifications may substitute experience.

Responsibilities

• Provide IT end-user support to all employees and clients.
• Respond to IT ticket issues and maintain records of support requests.
• Assist IT personnel in other locations with end-user support.

Skills

IT Support

Network Topology

Remote Access Devices

Effective Communication

Organizational Skills

Attention to Detail

Report Writing

Problem-Solving

Education

Bachelor's Degree in Information Technology

Relevant Certifications

Job description

Global IT Support

Bangor LL57, UK Req #1135 Monday, October 7, 2024

Location: This role is based in our offices at Parc Menai, Bangor, North Wales

Who We Are…

With over 30 years in the industry, Gaming Laboratories International (GLI) is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 480 jurisdictions worldwide.

Why You Should Work Here…

Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits, and a company culture focused on employee development and career growth. Our team members have the opportunity to collaborate with colleagues around the world. You should have a willingness to help people, both remotely and in person.

What You Will Accomplish Here…

The Global IT Support I is responsible for providing courteous and professional IT end-user support to all employees and clients in their local office. Higher-level Computer Support Specialists may serve as leads by coaching or assisting others, as needed. This role requires travel to support offices throughout Europe.

This position will support the IT team by:

1. Responding to all issues in the IT ticket tracking system promptly.
2. Resolving end-user issues and reporting unresolved issues in a timely manner.
3. Assisting IT personnel in other locations with end-user support.
4. Performing installations and troubleshooting within LAN/WAN environments.
5. Maintaining records, logs, and reports of support requests.
6. Providing training, training materials, and documentation for IT applications and equipment as needed.
7. Owning specific applications or systems as assigned.
8. Maintaining diagrams and documentation of system functionalities.
9. Collaborating with department leaders to understand business needs for system changes or implementations.
10. Evaluating system interrelationships and potential impacts of changes.
11. Maintaining confidentiality of processed, stored, or accessed information.
12. Providing weekly reports to the IT Manager on workload, projects, and issues.
13. Scheduling bi-annual audits of company-issued laptops.
14. Maintaining and operating end-user applications, including email, backup systems, user account creation, phone system modifications, and PC setups.
15. Upholding network security measures per company policies.
16. Maintaining knowledge of remote access products.
17. Performing other duties as assigned.

Education, Experience, and Skills:

1. Bachelor’s degree in Information Technology or a related field; relevant certifications or experience may be considered in lieu of formal education.
2. Minimum of 1 year of relevant experience; relevant certifications or training may be considered in lieu of experience.
3. Technical skills/certifications relevant to the role.
4. Knowledge of network topology and remote access devices.
5. Ability to communicate effectively with diverse audiences.
6. Quick assessment skills to resolve issues beneficially.
7. Proficiency in writing reports and business correspondence.
8. Fluency in English (reading, writing, speaking, understanding).
9. Strong organizational skills for handling multiple projects and deadlines.
10. Attention to detail and quality.

Benefits:

• 25 holidays plus Bank Holidays
• Pension Plan
• Annual Discretionary Bonus
• Monthly team lunches
• Opportunity to work in a diverse environment with 48 nationalities
• Fresh fruit at the office
• Free tea, coffee, and soft drinks
• Free on-site parking

GLI employees may be required to obtain gaming licenses as per jurisdictional requirements. Continued employment may depend on obtaining such licenses.

This description covers major responsibilities and requirements but is not all-inclusive. Other tasks may be assigned as needed.

GLI is an Equal Opportunity Employer

All qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Other details

• Job Family UK
• Pay Type: Salary
• Employment Indicator: Regular

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