Global Head of ServiceNow Practice

Atos SE; City Of London; On-site; GBP 100,000 - 150,000; Full time

Job summary

A global digital transformation firm is seeking a visionary leader to head their Global ServiceNow Practice. The role involves shaping portfolio strategy, driving innovation, and building capabilities in a rapidly evolving digital landscape. Ideal candidates will have extensive IT services experience, strong ServiceNow relationships, and a passion for talent development. This position is based in City of London.

Qualifications

• 15+ years of IT services experience with 10+ years in leadership roles in ServiceNow.
• Comprehensive experience in various ServiceNow solutions.
• Strong ecosystem relationships with ServiceNow leadership.

Responsibilities

• Define and evolve the ServiceNow portfolio.
• Establish global ServiceNow Centers of Excellence.
• Strengthen strategic partnerships with ServiceNow.

Skills

Leadership

ServiceNow expertise

Innovation

Strategic thinking

Education

Bachelor’s or master’s degree in engineering/technology/business

MBA preferred

Job description

Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

We are seeking a visionary leader to head our Global ServiceNow Practice, under the Smart Platforms Business Line at Atos Group, focused on shaping portfolio strategy, driving innovation, building next-generation capabilities, and strengthening our ecosystem presence.

Key Responsibilities:

• Define and evolve the ServiceNow portfolio across ITxx, HRSD, CSM, IRM, SPM, AI and industry-specific solutions.
• Develop differentiated offerings, IPs, accelerators, and frameworks to enhance go-to-market strategies.
• Align portfolio development with ServiceNow’s roadmap, client needs, and market trends.
• Establish global ServiceNow Centers of Excellence (CoEs) and innovation hubs.
• Incubate next-generation solutions using AI/ML, automation, cloud-native approaches, and industry-focused workflows.
• Drive R&D initiatives to expand the Atos Group's footprint in hyper automation, digital workflows, and low-code platforms.
• Partner with sales and account teams to shape pursuits with ServiceNow expertise and innovation.
• Provide solution leadership and thought leadership during key client engagements and deal cycles.
• Create reusable solution artifacts, playbooks, and collateral to accelerate sales conversion.

Partner & Alliance Management

• Strengthen strategic partnerships with ServiceNow and complementary ecosystem partners.
• Define and execute joint go-to-market initiatives with ServiceNow and hyperscalers.
• Influence ServiceNow’s roadmap and joint innovation agenda through strong alliance management.
• Oversee the retention of Elite status with ServiceNow driving our ambition of attaining Global Elite partner status.

Thought Leadership & Ecosystem Engagement

• Represent Atos Group at ServiceNow global forums, events, and industry summits.
• Publish thought leadership—whitepapers, blogs, and PoVs—on ServiceNow-driven digital transformation.
• Build brand presence and recognition as a leading ServiceNow partner in the ecosystem.

Skills & Competency Development

• Define and implement a global ServiceNow competency and certification framework.
• Drive talent upskilling, certification programs, and knowledge-sharing initiatives across geographies.
• Mentor practice leaders and cultivate a pipeline of next-generation ServiceNow talent.

Qualifications & Experience:

• 15+ years of IT services experience with at least 10+ years in leadership roles in ServiceNow or Enterprise Service Management practices.
• Comprehensive experience in the ServiceNow ecosystem— ITxx, CSM, HRSD, IRM, SPM and industry-specific solutions.
• Proven experience in portfolio development, alliance management, and sales enablement (Order Entry).
• Strong ecosystem relationships with ServiceNow leadership and strategic technology partners.
• Demonstrated ability to drive innovation, build CoEs, and create market-differentiating solutions.
• Bachelor’s or master’s degree in engineering/technology/business; MBA preferred.
• Strategic thinker with the ability to align portfolio with market and customer priorities.
• Innovative leader with proven success in driving R&D and new solution development.
• Strong ecosystem influencer with the ability to deepen partnerships and alliances.
• Collaborative leadership style, working effectively across global sales, marketing, and partner teams.
• Passion for competency development and building future-ready ServiceNow skills