Global Head of Customer Due Diligence, Global Private Banking

TN United Kingdom; London; On-site; GBP 200,000 +; Full time

Job summary

An established industry player is seeking a Global Head of Customer Due Diligence to lead and manage the end-to-end CDD process across its global private banking division. This role is pivotal in ensuring compliance with regulations while enhancing client onboarding and ongoing reviews. The ideal candidate will possess extensive banking knowledge, particularly in private and wealth management, and demonstrate strong leadership and strategic thinking skills. Join a dynamic team where your contributions will significantly impact the organization's growth and client satisfaction. This is an exciting opportunity to shape the future of client due diligence in a global context.

Qualifications

• Extensive experience in banking, especially in private and wealth management.
• Strong knowledge of financial crime regulations and CDD controls.

Responsibilities

• Oversee the CDD process across GPB markets ensuring compliance with regulations.
• Implement enhancements to CDD systems for improved client experience.

Skills

Banking Knowledge

Financial Crime Policy

Client Due Diligence (CDD)

Leadership Skills

Stakeholder Management

Strategic Thinking

Effective Communication

Education

Bachelor's Degree in Finance or Related Field

Professional Certifications (e.g., ACAMS)

Job description

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Global Head of Customer Due Diligence, Global Private Banking, London

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Client:

HSBC

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

We are currently seeking a high calibre professional to join our team as Global Head of Customer Due Diligence, Global Private Banking.

Role Purpose

Reporting to the Global Head of Client Lifecycle Management (CLM), the Global Head of Customer Due Diligence (CDD) is responsible for designing and managing the end to end CDD process across GPB, including client onboarding, ongoing review of clients, CDD systems, and adherence to regulations, policies and procedures.

As an important first line of defense (1LoD) function, the Global CLM Team is accountable for ensuring GPB is compliant with regulations, policy and procedures pertaining to CDD.

The role holder will be the global owner for the CDD process across GPB. The role holder will work with GPB markets to ensure the CDD process is consistently implemented and adhered to. Additionally, the role holder will identify, propose solutions and implement enhancements to the CDD process whilst ensuring full adherence to all CDD requirements, in order to support GPB’s strategic growth ambitions and improve client experience. To achieve this, the role holder will work closely with regional and market relationship managers, client service executives, COOs, Chief Control Office (CCO) and CLM teams as well as second line of defense (2LoD) functions (Compliance, Risk, etc.)

The role can be based in Hong Kong, Singapore, London or Geneva.

Principal Responsibilities:

• Owner of the CDD process across GPB markets
• Global onboarding and CDD vision and journey owner, driving consistency across GPB markets
• Manage and deliver enhancements to relevant CDD systems to ensure adherence to regulations, policy and procedures, whilst realizing efficiencies in the process and improving client experience
• Identify opportunities and implement solutions to continuously improve the CDD process, whilst ensuring any potential financial crime is mitigated, including the automation of currently manual processes
• Ensure CDD systems allow GPB front office teams to adhere to the latest regulations, policies and procedures
• Work with wider onboarding value streams, business architecture and transformation to build an improved and consistent CDD process which aligns with the future state architecture
• Drive forward a future state whereby the CDD process is consistent across GPB markets, including system architecture
• Provide transparency to the market CLM teams regarding the product roadmap, product development and high impact changes ( global changes affecting all centers)
• Engagement and consultation on third-party reviews ( Internal Audit) where global GPB input is required

Management of Risk

The role holder will be responsible for:

• Ensure the CDD process is fit for purpose with respect to the management and mitigation of financial crime risk
• Implemented automated solutions to the CDD process to improve financial crime risk management
• Work with wider GPB teams, CCO/BFCR, to implement improved financial crime detection capabilities across GPB markets
• Oversight of CDD process and product development across all GPB markets and partnering with the CCO teams and 2LoD to ensure controls are operating effectively, or where not there is a clear path to green in place
• Ensuring that GPB markets are adhering to regulations, policies and procedures with respect to CDD requirements
• Ensuring that changes to regulations, policy and procedures are reflected in the CDD process and products, including system changes
• Adhering strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices
• Escalating control weaknesses promptly to the CCO team, 2LoD functions and reporting to the relevant governance
• Anticipating and identifying risks, and ensures appropriate steps are taken to mitigate them with timely and conclusive actions

Requirements

Knowledge and skill requirements

• Extensive banking knowledge gained from significant work experience within the sector, ideally with experience in private and wealth management
• Comprehensive knowledge of the HSBC Financial Crime Policy and relevant regulations relating to financial crime
• A working knowledge on CDD controls, particularly during onboarding and ongoing maintenance of clients
• In-depth knowledge of global regulatory requirements for client onboarding and ongoing client maintenance
• Well-developed leadership skills to successfully lead a global team in a virtual and matrix environment
• Proven ability to authentically engage with global colleagues and business partners to deliver at pace
• Success in managing and delivering sustainable strategic change across a complex global organisation
• Be able to think strategically from a business perspective, and capable to improve existing practices
• Experience of effectively working with stakeholders at senior levels in an organisation, with the ability to influence
• Possess a flexible, open mindset that fits in with the fluidity of a global organisation
• Ability to elicit requirements from the business in an accurate and timely manner
• Effective written and verbal communication skills, with strong attention to detail and ability to challenge information presented
• Ability to work under pressure and willingness to travel as required