Global Head of Corporate Communications

Maybourne; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading luxury hotel group seeks a Global Head of Corporate Communications to shape brand narratives and manage corporate reputation. The role involves developing communication strategies, engaging with stakeholders, and enhancing media relations to align with the company's ambitions and values.

Benefits

Excellent salary package

Enhanced Maternity and Paternity Pay

Holiday allowance increase after 3 and 5 years

Travel Season Ticket Loans

Pension Scheme

Salary Sacrifice

Holiday Trading

Retail Discount

Subsidised monthly Podiatrist and Masseuse treatments

Complimentary all-day dining colleague restaurant

Qualifications

• Deep understanding of ultra-luxury segment and global brand communications.
• Articulate and strategic communicator.

Responsibilities

• Develop and execute a global communications strategy.
• Manage brand reputation and crisis communications.
• Cultivate relationships with global media.

Skills

Strategic Communication

Media Relations

Crisis Management

Stakeholder Engagement

Job description

Global Head of Corporate Communications

Maybourne

We are seeking an exceptional Global Head of Corporate Communications to join the Maybourne Marketing team.

Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera, The Emory and Surrenne.

At Maybourne It is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality.

We are building on the reputation of our heritage properties by realising a global vision to lead the future of luxury, curating distinctive and enriching experiences, from developing our digital capabilities and superior insights to enhancing our unmatched guest experience, to growing the number of hotels, spas, and residences around the world.

Who thrives here?

You are passionate for our work that drives us to exceed expectations in every way. You are warm and friendly with collaboration in your blood. You have strong ambitions for yourself and the team around you, elevating your career and the team you work with every day. You show curiosity and pay attention to the detail to anticipate what others need. You are looking for a career not a job.

The Maybourne experience

You will find a supportive, fun and nurturing team where you can bring your ideas and creative & entrepreneurial thinking to your role. We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career.

Main Duties & Responsibilities

Reporting to the Chief Marketing Officer and working closely with the Chief Operating Officer, the Global Head of Corporate Communications will lead the strategic direction and execution of all corporate communications, ensuring alignment with the company’s ambition, purpose and commercial objectives. This role shapes the Maybourne brand narrative, protects and enhances corporate reputation, and fosters strong relationships with key stakeholders, including media, investors, partners, and internal teams. The primary goal of corporate communications is to ensure that communication materials favourably transmit the company's brand. The successful candidate will be an articulate and strategic communicator with a deep understanding of the ultra-luxury segment, hospitality and global brand communications.

Main responsibilities of the Global Head of Corporate Communications role include but are not limited to:

• Corporate Communications Strategy: Develop and execute a cohesive global communications strategy aligning with Maybourne’s commercial ambition and brand values.
• Brand & Reputation Management: Act as the brand guardian, ensuring messaging consistency across all corporate channels, including social handles, while proactively managing reputation and crisis communications.
• Media Relations: Cultivate strong relationships with top-tier global media, securing high-impact coverage in luxury, business, hospitality and trade publications.
• Internal Communications: Lead internal communications efforts to ensure alignment and engagement across all teams worldwide.
• Executive Communications: Develop thought leadership platforms and executive profiling opportunities for the C’ suite and senior leadership team.
• Crisis & Issues Management: Develop and implement a crisis communication framework, acting as a key spokesperson when necessary.
• Stakeholder Engagement: Build and maintain relationships with key external stakeholders, including government bodies, and industry influencers.
• Sustainability & ESG Communications: Oversee communications related to the company’s sustainability and corporate social responsibility initiatives.
• Event & Partnership Communications: Support the communications strategy for high-profile brand partnerships, sponsorships, and exclusive events.
• Social Media & Digital Communications: Work closely with brand and digital marketing teams to ensure a consistent brand voice across corporate social media channels.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.
• Salary Sacrifice.
• Holiday Trading.
• Retail Discount.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
• Cycle to Work.

Recognition and Career Development

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne .
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across the Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague's Children Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.