Global Functions Business Partner

Twinings Tea; Andover; On-site; GBP 65,000 - 95,000; Full time

Job summary

Twinings is seeking a Global Functions Business Partner to drive strategy and IT operations within the PDM/Quality areas. This permanent, full-time role requires a collaborative leader with strong analytical skills, strategic thinking, and a proven ability to guide technology initiatives across global markets. You'll ensure excellence in product data management and work closely with various stakeholders to meet business objectives while fostering an inclusive and innovative work environment.

Benefits

Yearly bonus based on personal contribution and financial performance

Flexible working options

25 days holiday plus 8 bank holidays

Onsite Gym and Wellbeing Centre

Employee discount scheme

Pension scheme with contributions matched up to 10%

Cycle to work scheme

SimplyHealth Cash plan

Onsite Staff shop and online discounts

Access to LinkedIn Learning

Qualifications

• Ability to manage cross-functional teams and stakeholders effectively.
• Strong understanding of product data management and quality processes.
• Proven track record in technology leadership and strategic planning.

Responsibilities

• Lead PDM/Quality processes and systems end-to-end.
• Develop and control annual budgets for technology projects.
• Partner with global functions to co-create technology solutions.

Skills

Leadership

Influencing

Analytical thinking

Communication skills

Problem solving

Education

Degree in Business, IT, or related field

Job description

Global Functions Business Partner

Application Deadline: 6 July 2025

Department: BizTech

Employment Type: Permanent - Full Time

Location: Andover

Description

Great People Work Here

Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values individuals and will encourage you to make an impact? Do you want the freedom to explore, and the opportunities to find new ways and to innovate? If so, TwiningsOvo delivers.

We’re looking for people who don’t just come here to get the job done, but who have a real passion for the brand and a desire to do the best job they can. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.

The global functions leader working with BizTX global functions Transformation Director focuses on partnering with several global functions like PDM/ Quality & other areas as needed. The initial focus at start with be on PDM/ Quality areas.

The Global Functions Business Partner acts as the Strategy and IT operations authority for PDM/ Quality areas. As part of BizTX team, the role would be partnering across all Global Markets in Twinings Ovaltine, establishes strategy which includes but not limited to standard processes, architecture, technology/ product roadmap aligned with business objectives. The role would lead programmes / initiatives to accomplish the same. Leads the design, development, and operations excellence in respective area. The role will operate as the key business contact representing PDM/Quality digital solutions that meet the needs of the business.

In future the role could partner with another global function & act as a “trusted advisor”. They will focus on strategic initiatives and planning activities, striving to understand specific challenges in global functions and ensuring we co-create technology solutions that enable the business to achieve their objectives.

Key Responsibilities

As PDM/Quality Lead

Summary of accountable areas:

• Product Data management processes & systems – End to end ownership (Strategy, Roadmap, Process, Solution, Data, Delivery, Support & Operations excellence)
• Quality management processes & systems- End to end ownership (Strategy, Roadmap, Process, Solution, Data, Delivery, Support & Operations excellence)
• SPOC for all Markets for the above 2 areas

Detailed accountabilities

• Lead the strategy for PDM/Quality platforms, partnerships, and external relationships particularly with vendor partners and wider ABF teams
• Create capability maturity aligned with business objectives & define a roadmap to accomplish the same
• Identify, compare, select, and implement technology solutions to meet current and future needs
• Develop, track, and control the development of annual operating and capital budgets for purchasing, staffing and operations
• Accountable for the operational activities to ensure an operational excellence culture
• Manage and optimize overall expenditure to satisfy internal financial targets
• Create overall process/data/system/people standards and practices and ensure adoption
• Consolidate technology platforms and create plans for each cutting across markets
• Define, Track, analyse and monitor business performance metrics in PDM/Quality areas
• Oversee all system design and changes in system architecture, keep abreast of new trends and best practices in the PDM/Quality platform landscape and how they integrated with SAP
• Take the initiative in thought leadership, innovation, and creativity
• Work closely with BizTX business partners, Global TwO markets, external Vendors & Optimus team to align on roadmap, delivery & support
• Develop close and trusted relationships with Business & Vendor partners. Work to understand their goals, strategic plans and challenges and influence to ensure the Twinings Ovaltine requirements are always top of mind
• Collaborate to develop annual budgets for projects
• Act as the key product leader as part of the TwO BizTX leadership team
• Happy to get ‘their hands dirty’ as needed, dealing with tactical, routine process/data/technology issues as required
• Act as a role model of Twinings values and Technology Behaviour
• Partner with TwO markets to create ‘shared budget / resource model’ and get buy in from Executive leadership on roadmap
• Lead the team with GEARS approach (Grow, Engage, Attract, Retain & Support)

As a Potential BizTX partner for other Functions

• Develop close and trusted relationships with Global Business Function Leadership & team. Work to understand their goals, strategic plans and challenges and how Technology can support them to deliver these.
• Build a sound understanding of how Global functions operate., Understand trends, challenges, risks and opportunities
• Identify digitally enabled innovation opportunities that may benefit Global functions, liaising with strategic external partners and industry groups to develop new ideas for consideration.
• Undertake business analysis and prepare recommendations and business plans as needed. Screening and evaluating new solution opportunities to address internal and external customer needs.
• Develop and implement successful solution roadmaps, overseeing the end-to-end process of identifying solutions, implementation and launch of solutions and help to maximize the positive impact on the business.
• Collaborate with Global functions leadership to develop annual budgets for technology projects.
• Ensure that Global functions have an aligned target architecture and data strategy.
• Review technology projects to ensure that they meet stated objectives, scope, quality and budget.
• Understand and raise technology related risks through relevant risk management processes.
• Ensure governance processes are understood and followed by Operating Units and Enabling Function senior stakeholders.

Skills, Knowledge and Expertise

• Ability to High levels of ambiguity to build strategy & execute the same
• Ability to Influence Diverse, Global & Cross Functional stakeholders to achieve right outcomes for business
• Ability to hire, build and groom leaders/ team members to be effective and growing continuously
• Ability to bring structured approach to problem solving involving cross functional stakeholders, with clear options, choices and decisions
• Possess absolute commitment to service quality, continuous improvement, and relationship
• Demonstrate commitment, self-accountability, and effective prioritisation
• Strong people and leadership skills with hands on approach and management style
• Exhibit gravitas and credibility to lead and influence at a senior level Ability to motivate and achieve results through utilising available resources at all levels of position
• Ability to look at the organisation broadly and make decisions that support the business rather than a functional or geographical area
• Possess commercial awareness of the business and competitive marketplace
• Ability to manage operational conflicts effectively and in a positive manner
• Enthusiastic, participative, and adaptable style capable of gaining the commitment and support of others and building strong, productive team relationships
• Poise and ability to act calmly and competently in high-pressure, high-stress situations
• Well-developed communication skills including clear style of presentation in oral and written work
• Effectively manage shifting work priorities, demands and timelines with flexible approach to working hours & location
• Excellent analytical skills, the ability to manage multiple projects/initiatives under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives
• Thirst for knowledge, questions, seeks to understand, and continue to learn
• Build a strong talent pipeline and succession plan for all key Technology and Service roles
• Preferably good understanding of ITIL methodology
• Preferably good understanding of Lean/ Six Sigma process methodology

Benefits

• Yearly bonus based on personal contribution and financial performance
• Flexible working options
• 25 days holiday plus 8 bank holidays and the option to buy and sell holidays
• Onsite Gym and Wellbeing Centre
• Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
• Pension scheme with your contributions matched for up to 10% of your salary
• Cycle to work scheme
• SimplyHealth Cash plan
• Onsite Staff shop and online staff discounts
• Access to LinkedIn Learning
• Access to ABF Networking. connect, collaborate, and grow across the ABF Group.