Global Field Service Engineer – Food Packaging & Automation

Syntegon Technology GmbH; West of England; Hybrid; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary with regularReviews

25 days’ holiday + bank holidays

Flexible working with annualized hours

Generous pension scheme with Aviva

Life assurance of 7x annual salary

Healthcare cashback plan (SimplyHealth

Income protection after 2 years’ of服务

Cycle to Work and Tech schemes

Wellbeing support

Social culture with career growth

Job summary

Syntegon Technology GmbH, based in Bristol, is seeking a dual skilled Field Service Engineer for the food packaging division, specialising in Secondary Packaging. This role involves installing, commissioning, and maintaining equipment, with around 80% travel globally and occasional weekend work.

You will troubleshoot, train customers, and support product trials while staying current with equipment knowledge and safety standards. A driving license and FMCG packaging exposure are desirable.

Qualifications

• Qualifications in Mechatronics, mechanical or electrical engineering.
• Good understanding of modern and older control systems across platforms.
• Ability to work under own initiative.
• Understanding mechanical fitting methods and setting up machinery.
• Adjusting high-speed packaging machinery for optimum efficiency.
• Identify worn/damaged parts from assembly drawings.
• PLC theory and fault finding; Allen Bradley preferred; Beckhoff/Siemens advantageous.
• Commercial awareness for upgrades and modernization; informs sales when appropriate.
• Strong customer service mindset and communication skills.
• Ability to prioritise work to tight deadlines.
• Ability to work remotely, often overseas in different time zones.
• Full driving license.
• Experience in field service desirable; FMCG packaging background advantageous.

Responsibilities

• Install, commission, and maintain secondary packaging equipment.
• Travel globally (approximately 80%); willing to short-notice travel and weekends.
• Carry out routine maintenance and planned servicing.
• Troubleshoot electrical, mechanical, and software issues; liaise with engineering.
• Provide customer training on operation and maintenance.
• Respond to breakdowns and short-notice call-outs to minimise downtime.
• Produce detailed site visit reports and manage expenses.
• Support product trials and identify upgrade opportunities.
• Maintain up-to-date product knowledge through training.
• Support Bristol manufacturing facility when required.

Skills

Field service experience

Customer service

Communication skills

Ability to work under own initiative

Problem solving

Education

Mechatronics/Mechanical/Electrical engineering qualifications

Tools

Allen Bradley PLCs

Beckhoff PLCs

Siemens PLCs

Job description

Syntegon Technology GmbH, based in Bristol, is seeking a dual skilled Field Service Engineer for the food packaging division, specialising in Secondary Packaging. This role involves installing, commissioning, and maintaining equipment, with around 80% travel globally and occasional weekend work.

You will troubleshoot, train customers, and support product trials while staying current with equipment knowledge and safety standards. A driving license and FMCG packaging exposure are desirable.