Global Facilities Operations & Governance

Computershare; Bristol; Hybrid; GBP 45,000 - 85,000; Full time

Job description

Job Description

Location: Bristol, UK (Hybrid)

This is a hybrid position primarily based in Bristol. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more at computershare.com/flex.

We give you a world of potential

Join Our Global Team as a Strategic Leader in Facilities! At Computershare, our Facilities team plays a vital role in managing a diverse and dynamic global real estate portfolio. We support our business across North America, EMEA, and APAC by ensuring smooth, efficient, and high-quality facilities services that help our teams thrive. We're looking for an experienced and driven Global Facilities Manager to take on a high-impact role with global reach and senior-level influence. Reporting directly to the Global Head of Facilities, you'll work closely with Regional Heads across the globe to drive operational excellence, enhance governance, and bring strategic initiatives to life.

A role you will love

In this role, you'll lead efforts to streamline processes, review vendor performance, and manage select projects and programs that support our evolving business needs. You'll act as a key connector—collaborating across regions with internal partners, business stakeholders, and external service providers to ensure alignment, efficiency, and innovation in everything we do.

If you're passionate about making a global impact, driving strategic outcomes, and shaping the future of facilities management in a fast-paced, collaborative environment—we want to hear from you!

Some of your key responsibilities will include:

1. Establish and maintain a matrix of global facilities operational policies and procedures, playbooks, standards, to promote good internal governance and external compliance with local authorities.
2. Foster continuous improvement, best practice, compliant, efficient, and cost-effective facilities operations. Develop metrics to measure facilities performance and benchmarking.
3. Collaborate with Finance partners to establish and maintain a rental payment review process to guide Facilities staff to process invoices in an accurate, timely and auditable manner.
4. Work with Finance partners to establish accurate make good/dilapidations and depreciation provisioning.
5. Join forces with Finance to establish and or improve financial tracking of project costs for Facilities and Project Managers to comply with.
6. Create trust and confidence with key business and internal departmental stakeholders.
7. Review, improve and upkeep business case templates.
8. Support Regional Heads of Facilities with portfolio strategies, related data management and presentations.
9. Establish global templates for real estate business cases working with Regional Heads of Facilities, Workplace Occupancy Analyst and Workplace Design and Strategy SME.
10. Guide business case authors through the process of drafting well-articulated business cases that are complete and accurate and contain all the required input such as lease details, headcount forecasts, occupancy data, costs, and so on.
11. Whilst Regional Heads of Facilities lead real estate business cases for their regions, oversee their business cases to ensure global consistency in format and content.
12. Provide input into vendor management strategic reviews.
13. Establish effective contract management practices to ensure facilities vendor contracts are performance based, monitored against KPI, and regularly market reviewed.
14. Oversee the Regions environmental and regulatory tracking of ESG data reporting to ensure compliance.

What will you bring to the role?

Essential

1. Excellent understanding of Facilities operations and real estate portfolio management
2. Good understanding of developing policies and procedure as they relate to operation and compliance
3. Excellent MS office skills including data management, reporting and analysis
4. Strong experience in a large corporate firm conducting Facilities operations and governance

Desirable

1. Educated to graduate degree level or equivalent in business, commerce, real estate or related field

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get-togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

About Us

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About the Team

Our Shared Services teams support all of our business lines behind the scenes. Across the world, we have a range of specialisms that ensure the delivery of our business priorities. These include Technology, Information Security, Finance, Risk, Audit, Governance, Marketing and Communications as well as our People team. Join our strategic team and help us look after everything from creating an amazing end to end employee journey to keeping our systems safe. You'll be looking after our people, our clients and their customers, whilst maintaining our exceptional standards around the globe.