Global Escalation Engineer - Remote & Flexible

TeamViewer; Greater London; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Onsite Onboarding in HQ office

Great compensation and benefits with/

Regular Team events

Remote and Flexible work time

Work From Abroad Program up to 40 days

Diversity and CARE initiatives

Job summary

TeamViewer is seeking an Escalation Engineer to deliver high-level customer and technical service for TeamViewer products and services globally. The role involves troubleshooting, learning quickly, and delivering professional service with a customer-centric approach.

You will work with customers, partners, and the technical community, ensuring incidents are resolved efficiently and knowledge is shared across teams. Training and certification are provided.

Qualifications

• Knowledge of Microsoft Azure technologies.
• Experience with System Center Configuration Manager (SCCM).
• Knowledge of Windows Server Enterprise environments.
• Experience with virtualization technologies Hyper-V.
• IIS Configuration and troubleshooting know-how.
• Proficient in T-SQL and basic queries.
• Scripting basics (PowerShell or similar).
• Ability to work independently and collaborate with others to achieve objectives.
• Influencing and collaboration skills with other departments.

Responsibilities

• Investigate incidents by reproducing issues and discussing with peers.
• Resolve incidents or escalate to appropriate support.
• Maintain communication with customers during incident lifecycle.
• Ensure timely resolution of critical incidents and SLA adherence.
• Develop and update knowledge base and contribute to Community.
• Provide technical support for TeamViewer products and Microsoft technologies.

Skills

Microsoft Azure

SCCM

Windows Server

Hyper-V

IIS

Tools

SCCM

Hyper-V

IIS

T-SQL

PowerShell

Job description

TeamViewer is seeking an Escalation Engineer to deliver high-level customer and technical service for TeamViewer products and services globally. The role involves troubleshooting, learning quickly, and delivering professional service with a customer-centric approach.

You will work with customers, partners, and the technical community, ensuring incidents are resolved efficiently and knowledge is shared across teams. Training and certification are provided.