Global Ecommerce Operations Manager

BARBOUR; Jarrow; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading lifestyle brand based in Jarrow is seeking a Global Ecommerce Operations Manager to oversee operational management and strategic development for their global platforms. This role will focus on enhancing the consumer experience across ecommerce and social channels while maximizing commercial opportunities. The ideal candidate will have experience in ecommerce operations and a strong commercial acumen. Benefits include a company bonus scheme and extensive holiday leave.

Benefits

Discretionary Company bonus scheme

Staff discount

Healthcare cash plan

25 days holiday plus bank holidays

Qualifications

• Experience in managing ecommerce operations.
• Strong understanding of the ecommerce consumer user journey.
• Ability to drive commercial plans effectively.

Responsibilities

• Support strategy development and implementation.
• Manage operational workflow under DTC Global Ecommerce Director.
• Identify new market opportunities for ecommerce expansion.

Skills

Ecommerce operations management

Project management

Stakeholder management

Analytical skills

Commercial skills

Tools

Salesforce Commerce Cloud

CRM systems

Job description

Company Description:

The Barbour story began in 1894 in South Shields in the North East of England. Founder John Barbour began supplying oilskins and other garments to protect the growing community of sailors, fishermen and dockers. Still family owned and now fifth generation, Barbour HQ remains in South Shields. Under the leadership of Chairman Dame Margaret Barbour, Barbour has grown into a lifestyle brand sold in over 55 countries worldwide including Europe, the US and Asia offering a wardrobe of stylish functional clothing, footwear and accessories inspired by the unique values of the British countryside. The iconic Barbour Bedale and Barbour Beaufort wax jackets continue to be made by hand in the factory in South Shields. In 2020, Barbour launched Wax for Life, an overarching name for all of Barbour's wax services designed to encourage customers to extend the life of their wax garments. Wax for Life includes re-waxing and repairs (first introduced in 1921) and Barbour Re-Loved an upcycling circularity initiative. Each year over 70,000 wax garments are sent back to Barbour globally to be repaired, rewaxed or altered.

Position Overview:

We are currently recruiting for a Global Ecommerce Operations Manager to join our dynamic and fast-paced DTC Ecommerce team based at Barbour House, South Shields. You will support the DTC Global Ecommerce Director in all operational areas of e commerce within the business. Primarily, you will be tasked with the operational management and strategic development of our global platforms in the UK, US, DE, IT and the role out of further transactional sites globally. You will support the DTC e commerce and digital teams to ensure the consumer experience of the Barbour brand across web and social channels is outstanding, whilst ensuring we maximise the commercial opportunities within this. You will have full responsibility to manage the operational workflow of the team under the DTC Global E commerce Director for barbour.com, to support the development and implementation of strategy and to work alongside the wider management team supporting our unique vision of connecting our DTC and wholesale e commerce business. You will provide strategic direction, support, and oversight to distributor partners in their own ecommerce presentation of Barbour online. You will be involved in management of the Salesforce Commerce Cloud platform, the CRM system and of all global sites. You will support and align with the global digital teams with the creation of all digital assets for our brand development and our vision.

Essential Duties and Responsibilities:

• Support with key strategy development and implementation.
• Support the general management of all global sites including the launch of the new local sites.
• Work within the ESG management team to deliver the priorities in the overview plan and ensure we share and develop best practice from wholesale and vice versa.
• Work with supporting functions, including IT, Customer Services, Warehouse, Supply Chain, to ensure the smooth operation of ecommerce processes.
• Work in partnership with Global Partners teams in ensuring that regional distributors are supported in all elements of their own ecommerce development and operations, ensuring adherence to global brand standards.
• Identify new market opportunities for global ecommerce expansion and project manage market entry.
• Support in the development and refinement of online customer journeys through entire customer lifecycle.
• Lead the selection and management of relevant third-party technology and service providers, in the continuous development and optimisation of our ecommerce proposition.

Skills and Experience:

• Experience managing an agency/ development days / requirements / cost & benefit trade-offs / budgeting / project management.
• Demonstrable experience leading ecommerce operations including, but not limited to, warehouse operations, payment processing solutions, customer services, translation services
• Experience of working in an Ecommerce environment and understanding of Ecommerce consumer user journey - analytics experience preferable and a clear understanding of the importance of the brand through our .com and social channels.
• Technical understanding and experience of managing a .com platform on a global level (Salesforce Commerce Cloud would be preferable).
• To directly support the DTC Global Ecommerce Director, supporting on management of the wider team and the development and implementation of strategy.
• Ability to work with many stakeholders including wholesale, retail, buying and merchandising, marketing, IT, finance, and global markets.
• Ability to work with the DTC management team to ensure all activity is joined up and working side by side to hit our objectives and priorities.
• Outstanding commercial and trading skills and the ability to drive the commercial plan for the site and support the DTC business in its entirety.
• Experience with using a CRM system for decision making and actioning insights.

Benefits:

• Discretionary Company bonus scheme
• Staff discount
• Staff shop
• Healthcare cash plan
• 25 days holiday as standard increasing with length of service plus bank holidays