Global Data Center Operations Excellence Lead

Oracle Corporation; United Kingdom; Sur place; GBP 120 000 - 160 000; Plein temps

Résumé du poste

Oracle Corporation in the United Kingdom seeks a leader to drive Operational Excellence across Data Center Operations, delivering lean improvements, automation, and scalable readiness for GPU deployments and expanding regions.

You will oversee global problem management, coordinate cross‑functional teams, monitor metrics, and communicate benefits to senior leadership while reducing cost, waste, and downtime.

Qualifications

• Proven experience in Data Center Operations, Technical Support, Infrastructure Engineering, or a comparable enterprise operations environment.
• Strong background in IT Service Management disciplines, including Incident, Problem, Change, Knowledge, and Continual Improvement Management.
• Practical experience applying Lean, Six Sigma, or comparable continuous-improvement methodologies in an operational environment.
• Solid knowledge of Data Center infrastructure, including power, cooling, structured cabling, connectivity, servers, storage, and networking.
• Strong knowledge of OCI and cloud-computing concepts.
• Experience supporting large enterprise customers or large-scale critical infrastructure environments.
• Demonstrated ability to investigate complex systems and processes, identify underlying issues, and deliver sustainable solutions.
• Experience with ITIL/ITSM practices and tools.
• Experience supporting new-region builds, expansions, or large-scale infrastructure deployments is preferred.
• Exposure to GPU platforms, liquid-cooling technologies, and/or high-density data center environments is preferred.
• Basic APEX, dashboarding, reporting, workflow-automation, or data-analysis experience is preferred.
• Lean Six Sigma Green Belt, equivalent certification, or demonstrated practical Lean experience is preferred.

Responsabilités

• Lead complex escalations and global problem-management cases; coordinate service teams, eliminate root causes, and provide executive-level status.
• Lead process engineering and continuous-improvement initiatives that simplify workflows, standardize execution, remove bottlenecks, and achieve global operational KPIs.
• Monitor operational metrics to identify performance gaps, waste, recurring failure demand, and opportunities for measurable improvement.
• Deliver Lean, automation, and strategic improvements that reduce cost, waste, risk, recurring incidents, and downtime.
• Improve operational readiness, process design, standards, and support models for new-region builds, expansions, GPU deployments, liquid cooling, and emerging technologies.
• Implement scalable global automation that improves process accuracy, speed, standardization, capacity, and operational resilience.
• Triage complex issues with Support and Engineering teams, ensuring timely resolution and converting lessons learned into lasting process, documentation, and automation improvements.
• Communicate operational performance, process risks, tradeoffs, and improvement benefits to senior leadership.
• Partner with global internal and external stakeholders to resolve issues, remove blockers, accelerate delivery, and improve Data Center Operations outcomes.

Connaissances

Lean Six Sigma

Problem management

ITIL/ITSM

Cross-functional leadership

Data Center Operations

Automation

Performance metrics

Outils

APEX

Dashboarding

Reporting

Workflow automation

Data analysis

Description du poste

Oracle Corporation in the United Kingdom seeks a leader to drive Operational Excellence across Data Center Operations, delivering lean improvements, automation, and scalable readiness for GPU deployments and expanding regions.

You will oversee global problem management, coordinate cross‑functional teams, monitor metrics, and communicate benefits to senior leadership while reducing cost, waste, and downtime.