Global CX - CX AI Sales and GTM Lead

Zoom; United Kingdom; Remote; GBP 70,000 - 100,000; Full time

Job summary

Zoom is seeking a Sales lead with specialized experience in Contact Center and Virtual Agent (AI) sales to drive their Zoom CX Platform. This role encompasses developing market strategies, aligning sales objectives, and increasing the sales funnel while partnering with account executives. The position targets strategic delivery in a global capacity, emphasizing ZVA (AI) success metrics.

Benefits

Award-winning workplace culture

Comprehensive benefits program

Support for physical and mental health

Work-life balance initiatives

Qualifications

• Expertise in Contact Center and Virtual Agent (AI) sales.
• Ability to define and monitor success metrics for sales objectives.
• Experience in developing go-to-market strategies with partners.

Responsibilities

• Own and build the go-to-market co-sell strategy.
• Align ZVA (AI) objectives with Zoom Contact Center strategy.
• Meet or exceed sales objectives and quota.

Skills

Sales strategy

Market analysis

Customer segmentation

Product positioning

Job description

What you can expect

Zoom is looking for a Sales lead with specialised experience in Contact Center and Virtual Agent (AI) sales, to sell our Zoom CX Platform. This role will partner with direct sales account executives to prospect new opportunities and increase sales funnel. This position will be responsible for our Zoom Virtual Agent (AI) and driving ZVA (AI) Sales in a global capacity. This role will be measured by strategic delivery enabling scale and ultimately by the allocated quota target.

About the Team

As a member of the Zoom Customer Experience team you will define the vision, awareness, adoption, and deployment of Zoom Virtual Agent (AI) across Zoom customers. The overarching mission is to help customers re-imagine their customer and employee experiences. The team builds on the global Zoom infrastructure and introducing how customer and employee journeys
are made better when leveraging ZVA (AI) to provide personalised, prescriptive, seamless experience

What we’re looking for

• Own and build the go to market co-sell strategy (internal Zoom, alliance partner & channel partners)

• Own and define the strategy and sales/services strategy to deliver against our ZVA (AI) vision across a cross funct

• Align the ZVA (AI) objectives with the broader Zoom Contact Center Strategy, product roadmap, and revenue goals

• Identify ZVA (AI) target customer segments, customer personas, and value propositions

• Own the ZVA (AI) messaging and positioning across channels, partners, etc and define strategies for geographies and verticals

• Own and monitor the success metrics that are aligned to the broader Zoom Contact Center metrics

• Meet or exceed sales objectives and quota

• Qualify leads and perform needs assessment, engaging technical resources

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learnfor more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

#LI-Remote