Global Customer Service Team Lead

Page Personnel; Liverpool; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A global manufacturing operation in Liverpool seeks a 'Global Customer Service Team Lead' to enhance their customer service efforts. The role involves leading a high-performing team, driving improvements in service delivery and processes such as order-to-cash, and leveraging tools like SAP. Candidates should have a Bachelor's degree in Business Administration, solid experience in customer service operations, and a hands-on leadership style.

Benefits

Hybrid & Flexible Working

Excellent Pension Scheme

Generous Holiday Allowance

Professional Training & Development

Clear Progression Path

Modern Office Location

Free Onsite Parking

Qualifications

• Strong background in customer service operations within a manufacturing environment.
• Experience working with SAP.
• Ability to manage data, metrics, and reporting for continuous improvement.

Responsibilities

• Lead, support, and develop a high-performing team of customer service specialists.
• Drive continuous improvement in the order-to-cash process using tools like SAP.
• Resolve escalated issues in collaboration with relevant teams.

Skills

Customer service operations

Collaboration

Problem-solving

Education

Bachelor's degree in Business Administration

Tools

SAP

Job description

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Global Customer Service Team Lead, Liverpool

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Client:

Page Personnel

Location:

Liverpool, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d57de2203947

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

• This is a hands-on leadership role
• Lead impactful change using tools like SAP.

About Our Client

This is a global manufacturing operation headquartered in Liverpool, serving markets across Europe and beyond. They're a forward-thinking, process-driven organization that prioritises continuous improvement, strong internal plant relationships, and seamless order-to-cash excellence.Based in Liverpool, the company has a modern, high-tech manufacturing hub supporting its global service function.

Job Description

What You'll Be Doing:

• Lead, support, and develop a high-performing team of customer service specialists.
• Own and improve internal relationships with key operational stakeholders across the plant.
• Drive continuous improvement in the customer service order-to-cash process, leveraging tools such as SAP.
• Identify and eliminate inefficiencies in workflows, implementing best practice processes and systems.
• Work closely with the wider Customer Service leadership team to ensure global alignment in systems and service delivery.
• Monitor and report KPIs to drive operational insight and decision-making.
• Resolve escalated issues in collaboration with Supply Chain, Sales, and Quality teams.
• Participate in Lean Six Sigma and transformation projects.
• Support integration of customer service processes following acquisitions.

The Successful Applicant

What We're Looking For:

• A hands-on leader with a strong background in customer service operations within a manufacturing environment.
• Proven experience working with SAP.
• A natural collaborator who can confidently build relationships with internal teams and influence positive change.
• A track record of driving service improvements and embedding new processes.
• Passionate about delivering exceptional service - someone who sets the standard themselves.
• Comfortable managing data, metrics, and reporting to inform continuous improvement.

Your Background:

• Bachelor's degree in Business Administration or a related field.
• Solid experience managing or leading within a customer service function.
• Strong process and systems knowledge - especially in SAP and manufacturing settings.
• Excellent communication, negotiation, and problem-solving skills.

What's on Offer

• Hybrid & Flexible Working - Liverpool HQ, with just 2-3 days per week onsite
• Base Salary: £50k-£55k - Competitive for the region
• Excellent Pension Scheme - With strong employer contributions
• Generous Holiday Allowance - Plenty of time off to recharge
• Professional Training & Development - Ongoing support for career growth
• Clear Progression Path - Opportunities to advance within a global customer service function
• Modern Office Location - Contemporary workspace in Liverpool with a great atmosphere
• Free Onsite Parking - Convenient for those working at HQ