Global Customer Service Manager - Manufacturing & Supply Chain - North East

Page Personnel; United Kingdom; On-site; GBP 60,000 - 70,000; Full time

Job summary

A leading manufacturer is seeking a Global Customer Service Manager for their North East operations. This strategic role involves overseeing the customer service function, implementing ERP systems, and improving processes to enhance the customer journey. The position offers a salary of £60,000 to £70,000, along with benefits including a company car and a bonus.

Benefits

Company Car / Car Allowance

Life Assurance

Private Medical

Strong Company Pension

Qualifications

• Experience leading a similar Customer Service / Order Management function.
• Experience in ERP systems implementation.
• Strong understanding of customer supply chain and order management.

Responsibilities

• Lead Global Customer Service functions, managing integration and remote teams.
• Implement standardized processes within global customer service.
• Work with stakeholders to enhance the end-to-end customer journey.

Skills

Leadership

Process Improvement

Customer Service Management

Order Management

Supply Chain Understanding

Tools

ERP Systems

Job description

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Global Customer Service Manager - Manufacturing & Supply Chain - North East

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Client:

Page Personnel

Location:

United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

bbe47f38fcae

Job Views:

5

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

• Global Customer Service Manager
• Manufacturing & Supply Chain

About Our Client

Our client are an industry leading, specialist manufacturer with multiple sites globally. To support business wide objectives they are looking for a Global Customer Service Manager to join them at their offices in the North East. This is a critical role in the business and will have strategic and operation responsibility for Global Customer Service

Job Description

• Lead the Global Customer Service function to deliver world class service to B2B customer during each integration, managing teams in the North East and remote teams globally
• Lead the programme to implement a new ERP systems across customer service in the UK & Globally
• Create and implement standardised process and procedures within global customer service, across all sites
• Manage a supply chain & order management focused CS function to deliver against key performance metrics
• Work with key stakeholders across Supply Chain, Commercial & Production to drive improvements across the end to end customer journey
• Where possible - use automation, systems and technology to improve the customer order life-cycle, removing manual processes where possible

The Successful Applicant

• Experience leading a similar Customer Service / Order Management function
• Experience or involvement in the implementation of ERP systems
• Understanding of customer supply chain / Order Management journey
• Ability to implement and improve process and procedures to deliver stronger outcomes

What's on Offer

£60,000 - £70,000 Salary depending on experience - e plus Company Car / Car Allowance and 10% Bonus. Life Assurance, Private Medical and Strong company pension.The role will be based predominantly on site in the North East with occasional Hybrid working on offer.Situated centrally in the North East, the location is easily commutable from Durham, Hartlepool, Middlesborough, Sunderland