Global Crisis Management Coordinator

M&G; Stirling; On-site; GBP 40,000 - 70,000; Full time

Job summary

A leading financial institution in the UK seeks an adept Crisis Manager to facilitate crisis management calls and conduct post-incident reviews. The ideal candidate should possess strong communication skills, experience in crisis management, and familiarity with industry standards such as ISO22301. Join M&G to contribute to their objective of enhancing operational resilience.

Qualifications

• Experience in crisis management is crucial.
• Strong communication skills necessary at all levels.
• Ability to work independently and in teams.

Responsibilities

• Facilitate crisis management calls and deliver post incident reviews.
• Support the creation of scenario testing and exercising.
• Operate emergency notification tooling.

Skills

Communication

Crisis Management

Team Collaboration

Education

Business Continuity Institute certification(s)

Tools

Crisis Management Tooling

Job description

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Primary responsibilities:

• Facilitate crisis management calls at a Sub-Bronze (on request), Bronze and Silver level with stakeholders from across our global locations and business areas. This includes periods of time ‘on call’ outside of normal business hours, on a rota basis.
• Deliver Post Incident Reviews with a range of business, technology and third party stakeholders including capturing actions, minutes, writing reports and tracking actions to completion.
• Support in the creation of a scenario library and playbooks to cover a range of severe but plausible scenarios aligned to operational risk events
• Lead on the design and delivery of scenario testing and exercising across Bronze and Silver crisis management team plans, business continuity plans, Important Business Services and other types of testing from time to time.
• Support the delivery of scenario testing and resilience analysis with Operational and Enterprise Risk teams.
• Support on threat modelling and horizon scanning for internal/external scenarios that could impact M&G’s operational resilience.
• Support for DR testing horizon scanning considerations and regulatory engagement
• Operate emergency notification tooling.

Knowledge & Skills:

• Confident and effective at advising and briefing at all levels, including senior stakeholders
• Ability to work independently within a defined remit, managing schedule and objectives with minimal oversight
• Strong communication skills displayed through confident interpersonal and presentation abilities
• Ability to work within a wider team and collaborate effectively across teams, functions and geographies
• Strong written and oral communication skills

Experience:

• Experience in crisis management, including leading stakeholder response calls
• Experience in testing and exercising
• Experience with facilitating post incident reviews
• Experience of working in the Financial Sector
• Experience using crisis management tooling and interest in supporting the maintenance of tools, supporting data sets (preferable)
• Awareness of ISO22301 and ISO22316 standards

Educational Qualification:

• Business Continuity Institute certification(s) (preferred but not necessary)

Recruiter : Martyn Jack

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job, will be offered an interview if they 'opt in' to the scheme when applying.

Ifyou need assistanceor an alternative means of applying for a role due to a disability or additional need,pleaselet usknow by contacting us at: [e-mail]