Global Creative Services Director

MODE SEARCH Ltd.; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Job summary

Mode Search partners with a globally recognised luxury fashion brand in London to appoint a Head of Creative Services. This newly created leadership role shapes the function across global campaigns and brand content, reporting to the VP of Brand Image.

You will lead end-to-end delivery, drive process governance, and align production calendars with seasonal launches while collaborating with Marketing, Merchandising, Digital, and regional teams.

Qualifications

• Significant experience leading Creative Services, Creative Operations, or Production within an in-house luxury brand.
• Agency experience is welcomed, but candidates must also have in-house experience.
• Exceptional project management and organisational skills with the ability to multitask.
• Strong stakeholder management with gravitas to influence senior leadership.
• Experience managing production budgets, external agencies, photographers, and partners.
• Commercially minded with ability to balance creative ambition with operational delivery.
• Experience implementing processes, governance, and workflow improvements within creative teams.
• Calm, proactive, and solutions-focused with excellent communication skills.
• Hybrid working (3 days in the office, 2 days from home).
• Summer Fridays throughout June to August.
• Office closure between Christmas and New Year.

Responsibilities

• Lead the end-to-end creative services function across global campaigns, product launches, and brand content initiatives.
• Own the creative workflow, implementing processes, governance, and production timelines to ensure seamless project delivery.
• Manage campaign delivery from concept through to launch across owned, earned, and paid channels.
• Establish production calendars aligned to seasonal launches and commercial priorities.
• Develop reporting frameworks and workflow tools to improve visibility, collaboration, and accountability.
• Oversee all aspects of campaign production including pre-production, shoot management, post-production, asset delivery, localisation, and content adaptation.
• Manage production budgets, supplier negotiations, and external creative partners to deliver projects on time and within budget.
• Collaborate closely with Marketing, Communications, Merchandising, Digital, Retail, CRM, PR, VM, and regional teams to ensure integrated 360° campaign execution.
• Build strong relationships across the business, acting as the central point of coordination between creative and commercial functions.
• Develop scalable operational frameworks to support future business growth and evolving creative requirements.
• Lead, mentor, and develop the Creative Services function, fostering collaboration, accountability, and operational excellence.

Job description

Mode Search partners with a globally recognised luxury fashion brand in London to appoint a Head of Creative Services. This newly created leadership role shapes the function across global campaigns and brand content, reporting to the VP of Brand Image.

You will lead end-to-end delivery, drive process governance, and align production calendars with seasonal launches while collaborating with Marketing, Merchandising, Digital, and regional teams.