Global Coordination Centre Coordinator

RMI; Winchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global support service provider in Winchester is seeking a GCC Coordinator to manage 24/7 communications for medical and security support. The successful candidate will coordinate operations, document communications, and assist with crisis management. Preferred qualifications include A Level education and experience in emergency response environments. This role requires strong communication skills and the ability to prioritize multiple tasks in a high-pressure setting.

Qualifications

• Experience in military or civilian emergency response environments is preferred.
• Comfortable in high stress, fast-paced situations.
• Demonstrated ethical understanding of patient processes.

Responsibilities

• Coordinate global medical and security operations tasks.
• Document communication accurately per company standards.
• Assist in mobilizing RMI capabilities during emergencies.

Skills

Effective communication

Crisis management

Technical troubleshooting

Education

A Level or equivalent accreditation

Tools

Microsoft Office

Real-time communication tools

Job description

The Global Coordination Centre (GCC) Coordinator enables RMI to provide support to our medical and security providers and our clients, whenever and wherever they need it. Available 24 hours a day, 7 days a week, 365 days a year, the GCC assists with everything from connecting medics to on-call Doctors for advice through to the coordination of assistance in medical emergencies worldwide.

Essential Duties And Responsibilities

Answer, triage, and coordinate calls, emails, and other communications from RMI providers, associates and clients in line with department standard operating procedures (SOP).

Coordinate communication between clients and topside medical physicians from initial contact through case close out.

Coordinate and monitor medical care and work with facilities around the world.

Coordinate and monitor security operations tasks globally alongside the Operations team. Including threat risk assessment, monitoring and issuing movement notifications for teams deployed overseas.

Coordinate logistics for medical evacuations and transfers.

Assist with payment and billing for third-party service providers.

Document all communications within RMIs systems in accordance with best practice standards and RMIs documentation guidelines.

Develop and maintain third-party medical resources globally in support of RMI activities.

Lead and assist with projects as assigned by the GCC Supervisor, such as health facility reviews and Medical Emergency Response Plan (MERP) drafting.

Coordinate communication between RMI providers and RMI’s internal Crisis Management Team while acting as company emergency operations centre during external crisis events.

Monitor global medical, political and environmental events to anticipate RMI staff and Client’s security and medical needs.

Facilitate and partake in MERP/ERP drills with RMI providers and clients.

Route Occupational health requests to the relevant internal departments.

Mobilise Additional RMI Capabilities/assets, Such As Ground Coordination Specialists.

Troubleshoot technical and operational issues in real time.

Other duties as assigned.

EDUCATION And EXPERIENCE

Education to A Level or equivalent accreditation preferred

Experience working in a military or civilian contingency/emergency response/planning environment e.g., Military ops room, ambulance control room etc.

Experience working in the offshore energy/maritime space preferred but not essential

Computer Skills

Proficient knowledge in Microsoft Office applications, general computer & technology literacy.

Knowledge and capabilities in the independent set up, maintenance, troubleshooting and utilization of instant messaging, email, smart phones, tablets, and real time video communications (i.e., Skype, Facetime, WhatsApp etc.) amongst different platforms from Windows to Mac systems alike.

Required Knowledge, Skills, Abilities

Communicate effectively and directly with global service and clinical providers and clients.

Intake multiple pieces of information from multiple sources, prioritise and summarise in a clear, concise and accurate manner to all appropriate stakeholders.

Prioritise and coordinate multiple events simultaneously.

Ethical understanding of patient processes, confidentiality and personal health information (PHI) data management.

Remain compliant with company HIPAA (Health Insurance Portability and Accountability Act 1996) annual training.

Comfortable working in high stress, fast paced environments

Able to make critical decisions with limited information based on best COA (course of action) analysis