Global Client Support Specialist — Financial Tech

Bloomberg; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Training program

Global team

Career growth

Job summary

Bloomberg's Customer Support Representative role in London connects clients to Bloomberg's products and services, providing responsive technical and product guidance across phone, email, and chat. You will troubleshoot issues, assist with onboarding, and educate clients while developing deep product expertise.

Training is provided and career growth opportunities span Analytics, Data, Product Support, and more.

Qualifications

• Strong communication and customer service skills across phone, email, and messaging channels.
• Interest in financial markets and technology with client-focused problem solving.
• Ability to learn new technologies and workflows while managing multiple priorities.

Responsibilities

• Troubleshoot software, hardware, connectivity, and authentication issues for Bloomberg products.
• Support product installations, onboarding, and account access for diverse clients.
• Educate clients on Bloomberg workflows and build long-term relationships.
• Collaborate across regions to resolve complex challenges and drive improvements.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

Bachelor's degree or equivalent

Job description

Bloomberg's Customer Support Representative role in London connects clients to Bloomberg's products and services, providing responsive technical and product guidance across phone, email, and chat. You will troubleshoot issues, assist with onboarding, and educate clients while developing deep product expertise.

Training is provided and career growth opportunities span Analytics, Data, Product Support, and more.