Global Client Support & Projects Manager

TAIT Towers; Haverhill; On-site; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Competitive pension scheme with an-em,

Life assurance (4x salary)

Medicash health cashback plan

Employee Assistance Program (EAP) with

Cycle to Work scheme

Income protection / critical illness

Optional private medical insurance

Paid annual leave starting at 22 days

UK bank holidays

Job summary

TAIT Towers in the United Kingdom seeks a proactive Support Manager to deliver courteous, professional service to our diverse client base. You will collaborate with multiple departments to craft tailored solutions, manage site visits, part orders and support agreements, while maintaining strong client relationships.

You will coordinate with technical and project teams to meet client needs, drive continuous improvement, and ensure service delivery aligns with TAIT’s high standards, safety

Qualifications

• High School Diploma or GED required; Associate or Bachelor's degree preferred.
• Experience in customer support or management, ideally in entertainment/large-scale events.
• Proven ability to plan projects with complex logistics and strict deadlines.
• Proficient with MS Office and common business software.
• Familiarity with ERP systems (Epicor) and ticketing platforms (Salesforce).
• Strong written and verbal communication; honest and professional.
• Willingness to work outside normal hours when needed.
• Experience in TAIT markets (cruise ships, theatres, theme parks) is strongly preferred.
• Good decision-making in a team setting; able to delegate tasks effectively.
• Strong collaboration and reporting abilities with cross-functional teams.

Responsibilities

• Maintain client relationships and advocate for customers and TAIT.
• Provide feedback from customers on product quality and features.
• Follow TAIT QHSE and global Service & Support policies.
• Ensure client satisfaction with services delivered.
• Define scope, schedule, and contract in consultation with clients.
• Keep support tickets well-documented and within agreed timelines.
• Coordinate site teams and negotiate changes to keep projects on track and profitable.
• Collaborate with technical integration and project teams to exceed client expectations.
• Schedule resources in partnership with resource management teams.
• Operate proactively with minimal supervision to advance goals.
• Source spare parts and manage supply in coordination with other TAIT departments.
• Structure data and draw insights to improve operations.

Skills

Client relationship management

Project planning

Effective communication

Decision making

Team delegation

Feedback to stakeholders

Industry knowledge TAIT markets

Flexibility with hours

Customer service excellence

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Tools

Epicor ERP

Salesforce

MS Office Suite

Job description

TAIT Towers in the United Kingdom seeks a proactive Support Manager to deliver courteous, professional service to our diverse client base. You will collaborate with multiple departments to craft tailored solutions, manage site visits, part orders and support agreements, while maintaining strong client relationships.

You will coordinate with technical and project teams to meet client needs, drive continuous improvement, and ensure service delivery aligns with TAIT’s high standards, safety