Global Client Solutions Specialist - Global Business Solutions - London

TikTok; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company is seeking a detail-oriented Global Client Solutions Specialist in London. The role focuses on managing global accounts, facilitating cross-functional relationships, and leveraging digital media strategies. Candidates should possess strong project management skills and a background in account management. Join a dynamic team that values creativity and collaboration in the fast-paced tech landscape.

Qualifications

• Demonstrated experience in digital media, advertising, or tech platforms.
• Experience in account management with media budgets.
• Ability to project manage across stakeholders.

Responsibilities

• Coordinate global account workstreams for global teams.
• Develop knowledge base for TikTok product offerings.
• Partner with cross-functional teams to implement projects.
• Build marketing materials for best practices.
• Manage and track global investments and projects.

Skills

Account management

Digital media experience

Project management

Strong analytical skills

Tools

Google Suite

Microsoft Office

Job description

Responsibilities

About the Team
The Global Account team works with leading multinational partners to deliver innovative technology solutions and serve to advocate and educate the market to help accelerate the overall growth of TikTok Global Business Solutions. The team plays a critical role in establishing and leading strategic partnerships between TikTok and the world's largest advertisers. This team is consultative in nature and leads the long-term growth of each global account.

About the Role
We are looking for a detail-oriented Global Client Solutions Specialist to join our growing Global Agency & Accounts (GA&A) team that is a vital role in our Sales team in meeting objectives and providing best in class customer service to global clients. Through establishing and building trusted cross-functional relationships, our GCSS have a key focus on reporting, analytics, advertiser education & advertiser added value management. Success in this position requires a focus on media acumen, account management, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite.

• Coordinate & execute established global account workstreams to empower global teams and local (country) markets both internally & externally.
• Team product expert, develop a strong knowledge base for TikTok product offering and advanced client reporting and measurement opportunities.
• Partner with various cross-functional teams (including Consumer, Content, Product, and Revenue teams) to organize and implement complex global projects.
• Act as an internal client advocate and knowledge center: forecast marketing beats and content launches, anticipate KPIs and identify opportunities for growth.
• Build marketing materials that help guide best practices across creative, ad products, and measurement.
• Communicate with a clear & candid approach, effectively driving value for cross-functional and local partners.
• Manage and track global investments & projects by building and maintaining trackers

Qualifications

Minimum Qualification(s)

• Demonstrated experience working in digital media, advertising, or tech platforms
• Experience in account management / client services, managing media budgets and campaigns
• Ability to project manage and collaborate with multiple cross-functional stakeholders
• Comfortable working in a startup culture: demonstrates flexibility and is quick to adapt to changes
• Strong XLS and PPT skills and the ability to analyse data and identify insights to assess campaign performance and provide recommendations
• High attention to detail and very organized

Preferred Qualification(s)

• Self-starter, a fast learner who has critical thinking skills
• Passionate to excel in the media and tech landscape
• Comfort in working with Google Suite and Microsoft Office (namely Excel and Powerpoint)
• Experience working with global partners in different time zones & cultures
• Passion for data and technology
• Humble and open-minded

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.