Global Client Lead

Smartly.io; London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Smartly.io is seeking a Global Client Lead to manage and grow key global strategic accounts through consultative selling and partnership-building. The successful candidate will collaborate across teams, ensuring customer satisfaction while delivering innovative solutions in digital marketing. This hybrid role requires strong sales acumen, with a focus on closing opportunities and achieving commercial success.

Benefits

Inclusive Culture

Generous Healthcare Packages

Performance-Based Rewards

Career Development Opportunities

Hybrid Work Model

Qualifications

• 10+ years experience in ad-tech/mar-tech industries.
• Proven track record of growing strategic accounts.
• Experience with major platforms like Facebook, Google, TikTok is advantageous.

Responsibilities

• Manage key global strategic accounts and offer innovative solutions.
• Lead strategic planning with customer decision makers.
• Coordinate execution and ensure product roadmap alignment.

Skills

Strategic Partnership Management

Customer Relationship Management

Sales and Account Expansion

Cross-Functional Collaboration

Revenue Forecasting

Communication

Job description

Are you motivated by building strategic partnerships with our customers? Do you get a kick out of expanding our solutions and services with our biggest global customers? Do you enjoy creating and executing a strategic plan across teams?

As a Global Client Lead at Smartly, you will put your consultative instincts to use and unleash your drive for accelerating existing business growth. You will be managing key global strategic accounts to offer innovative solutions at the cutting edge of the digital marketing industry. You will build and manage trust-based customer relationships with large advertisers while understanding customer needs and delivering value-based solutions to them.

We are highly focused on the idea of putting Customers First. The more you focus on helping your customers succeed, the more successful you will be. You will become a “trusted advisor” and create win-win outcomes that benefit both Smartly and our clients.

As a Global Client Lead at Smartly, you will…

• Build relationships with senior stakeholders and across all relevant parts of the customer organization
• Build Joint Business Plans to focus efforts on the customers highest priorities anchored to Smartly solutions
• Lead strategic planning together with customer decision makers, platform and other partners
• Work cross functionally within Smartly - globally - to drive alignment, progress, identify bottlenecks and remove overlapping efforts by engaging with various teams and stakeholders
• Together with the account management team, own the account plan and plans for key customer initiatives
• Coordinate execution on a high level by setting clear goals and priorities, ensuring global alignment and knowledge transfer, and making sure key relationships are owned by the best people
• Create multiple feedback and escalation channels within the account to ensure steady progress and flow of feedback
• Ensure product roadmap alignment and product team interaction with customers
• Build relationships and align objectives with the customer partners (ad agency, creative or data partners etc.)
• Own revenue forecasting and target setting for the account
• Own pipeline and opportunity management based on customer outcomes
• Have a hunger to close opportunities, make progress quickly with strategic account planning and be incentivized by commercial success
• Have at least 10 years in ad-tech/mar-tech industries, with a proven track record of growing strategic accounts preferred;
• Experience with Facebook, Pinterest, Snap, Google, TikTok and ad agencies is seen as an advantage
• Are naturally inclined to lead, organize, and orchestrate a key account team
• Are driven by sales, account expansion, and helping your customers achieve their business targets and marketing goals
• Can grow revenue and be held to a number
• Have excellent people skills and the ability to create connections and engage confidently with a variety of audiences, including C-level decision-makers
• Have a strong desire to learn about the product in order to effectively sell up to the C suite or down to end-users as needed
• Have the ability to collaborate closely with internal cross-functional teams (sales, product, marketing, engineering, etc.) record of meeting and exceeding quota on a consistent basis
• Are open to global travel
• Have the ability to work in the London Smartly office for 3 days a week (hybrid structure)

What We Offer You:

• Inclusive Culture: Join a team of over 750 Smartlies representing more than 60 nationalities across 24 locations in 13 countries, we foster a culture built on trust, transparency, and open feedback.
• Global Impact: Be part of a company making a global impact, directly influencing our customers and business growth.
• Wellbeing Focus: Enjoy generous healthcare packages, mental health services, and a healthy work-life balance with paid holidays and family leave.
• Total Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and ample career development opportunities.
• Hybrid Workplace: Experience a hybrid work model, balancing office and remote work, with the option to work abroad for up to 30 days.

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in ourCulture Handbook !

Apply Now and Shape Your Future with Smartly!

#LI-JL #LI-HYBRID

About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

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