Global Client General Manager Global Client Group Account

American Express Global Business Travel; York and North Yorkshire; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading travel management company in the United Kingdom is seeking a Global Client General Manager to enhance client satisfaction and drive strategic initiatives. The role involves managing client relationships, optimizing performance through innovative solutions, and leading a high-performing team to exceed client expectations. The ideal candidate will have proven success in managing global accounts and a strong understanding of the travel marketplace.

Benefits

Flexible benefits

Travel perks

Access to over 20,000 courses

Inclusion initiatives

Qualifications

• Proven success in global account/client management.
• Strong understanding of the Global Business Travel marketplace.
• Financial acumen to leverage key profitability drivers.
• Experience in coaching and managing a virtual multicultural team.

Responsibilities

• Ensure client initiatives and expectations are fully delivered.
• Provide guidance to customers to optimize program performance.
• Execute strategic account plans to enhance customer experience.

Skills

Client management

Sales

Problem-solving

Negotiation

Communication

Job description

Overview

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Global Client General Manager is focused on client satisfaction, creating strategic initiatives and retention of the account. The Client Manager’s role is to identify innovative solutions, to have a strong understanding of the external market, and an in-depth knowledge of the travel industry. Managing a high performing team in a collaborative environment, the client manager will ensure that client initiatives and expectations are fully delivered.

In order to drive growth as well as to develop innovative, value-added and client focused solutions and increase retention, the Client Manager will also be responsible for:

What You´ll do:

• Possessing an in-depth understanding of key business drivers, organizational culture and the competitive position of clients. Client Managers must be able to ‘get under the skin’ of the clients they work with and understand their individual needs, motivations, in order to develop truly customer focused solutions.
• Providing guidance to customers in the assessment of goals and strategies in order to optimize performance across their program.
• Identifying innovative solutions to enhance productivity & improve traveler/ caller experience during service fulfillment.
• The Client Manager will establish partnerships with key business constituents (Global Business Consulting, Client Services, Service Delivery, Implementations, M&E and GCG Directors) in order to build a web of influence at key levels within the account.
• Executing strategic account plans, focused on identifying transformational business opportunities that enhance and optimize the customer experience, creating customer value, exceeding customer expectations, strengthening client relationships, driving savings, increasing retention, and optimizing performance through process and data analysis.
• Leading the enhancement of the Amex GBT value proposition through consultation, technology road mapping and optimizing online servicing solutions. Leading business planning, quarterly and annual reviews, pricing strategies, and ongoing P&L management for the account.
• Researching the marketplace and competitor products and services to highlight the value that distinguishes GBT products, and specifically leverages MI, benchmarking, and technology as critical value drivers.
• Enhancing the Amex GBT value proposition through policy consultation, researching white paper needs, technology road mapping and optimizing online solutions.

What We´re Looking For:

• Proven success and demonstrable positive results in Global account /client management, sales, consulting;
• Possess a strong understanding of the Global Business Travel marketplace;
• Demonstrated ability to set goals, develop and implement strategies, build and monitor action plans;
• Skill for coaching & management of virtual multinational team ;
• Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, in order to successfully navigate through client organizations;
• Strong financial acumen required to leverage the key drivers of profitability;
• Strong business acumen required to communicate the Amex/Business Travel value proposition Strong analytical mindset;
• Proven innovative problem-solving abilities and decision making skills required, in addition to prioritization, and planning skills;
• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
• A sophisticated range of communication and presentation skills

Location

United Kingdom

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!