Global Claims QA Consultant - Flexible Working

AXA XL; Ipswich; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Inclusive culture

Job summary

AXA XL in London is seeking a Quality Assurance Consultant to support the UK & Lloyd's market within the Global Claims QA team. You will conduct QA reviews, identify trends, analyze claims data, and deliver insights to improve customer outcomes and regulatory compliance.

You will work with claims leaders and cross-functional teams to coach, share best practices, and drive continuous improvement across the claims function. This role offers broad exposure to governance and operational excellence.

Qualifications

• Experience in insurance or reinsurance claims.
• ACII qualification or equivalent.
• Strong data interpretation and reporting capabilities.

Responsibilities

• Conduct QA reviews and thematic assessments across the UK & Lloyd's claims portfolio.
• Identify trends, risks, strengths and opportunities for improvement, using findings to drive better claims outcomes.
• Analyze claims data to support decision-making, performance monitoring and continuous improvement initiatives.
• Partner with claims teams to provide practical feedback, coaching and guidance.
• Support compliance with regulatory, Lloyd's and internal requirements.
• Prepare and deliver reports, presentations and insights to claims leadership and key stakeholders.
• Share best practice and lessons learned across the global claims community.
• Build effective relationships across Claims, Risk Management, Compliance and Internal Audit functions.
• Support claim-related projects and strategic initiatives as required.
• Contributes to the development and ongoing enhancement of quality assurance processes and methodologies.

Skills

Insurance / reinsurance claims

Data analysis / analytical

Communication skills

Organizational skills

Collaboration

Continuous learning

Spanish or French (advantageous)

Lloyd's market knowledge

Education

ACII qualification or equivalent

Tools

Excel

Power BI

Job description

AXA XL in London is seeking a Quality Assurance Consultant to support the UK & Lloyd's market within the Global Claims QA team. You will conduct QA reviews, identify trends, analyze claims data, and deliver insights to improve customer outcomes and regulatory compliance.

You will work with claims leaders and cross-functional teams to coach, share best practices, and drive continuous improvement across the claims function. This role offers broad exposure to governance and operational excellence.