Global Claims Leader: London–Mumbai Ops

Ryan Specialty Group; Greater London; Hybrid; GBP 70.000 - 110.000; Vollzeit

Zusammenfassung

Ryan Specialty Group in London seeks a Claims Manager to own end-to-end technical processing for Lloyd's and London Market claims. You will lead a London-based team while governing an offshore Mumbai hub, ensuring data integrity and timely settlements.

You will drive KPI and SLA reporting, coordinate cross-border workflows, and maintain strong relationships with brokers, TPAs, and underwriters.

Qualifikationen

• Lloyd's/London Market experience required.
• Strong ability to manage hybrid onshore/offshore teams.
• Proven track record in KPI and SLA reporting to executives.

Aufgaben

• Lead dual-location claims team in London and Mumbai.
• Govern data integrity, workflow, and timely cash allocations.
• Advocate for clients, brokers, and internal stakeholders while managing escalations.
• Ensure compliance with MRC specifications and market standards.

Kenntnisse

Hybrid leadership

KPI & SLA management

Stakeholder management

Lloyd's/London Market experience

Technical processing

Tools

ECF

CLASS

IMR

Velonetic

Jobbeschreibung

Ryan Specialty Group in London seeks a Claims Manager to own end-to-end technical processing for Lloyd's and London Market claims. You will lead a London-based team while governing an offshore Mumbai hub, ensuring data integrity and timely settlements.

You will drive KPI and SLA reporting, coordinate cross-border workflows, and maintain strong relationships with brokers, TPAs, and underwriters.