GLOBAL CHANNEL SALES AND SUPPORT ASSOC

Mitel Networks; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading communication solutions provider is seeking an Account Manager to manage and nurture client relationships while driving project success. This role requires excellent communication, organizational skills, and a proactive approach to meet client needs. Ideal candidates will have a background in account management or customer service and demonstrate strong analytical and problem-solving abilities. Be part of an inclusive and diverse workforce environment.

Qualifications

• Experience in account management or customer service is essential.
• Strong presentation and interpersonal skills required.
• Ability to work independently and in teams.

Responsibilities

• Manage and nurture client relationships effectively.
• Conduct outreach via phone, email, and digital platforms.
• Negotiate and close deals with clients.

Skills

Excellent communication skills

Strong organizational abilities

Analytical mindset

Problem-solving skills

Job description

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview

The Account Manager is responsible for managing and nurturing client relationships, ensuring that client expectations are met and exceeded, and driving the success of projects and campaigns. This role combines strategic thinking, excellent communication skills, and attention to detail to deliver high-quality results and maintain long-lasting relationships with clients.

Responsibilities

• Desk based account management (Account Ownership)
• Quota carrying
• Covering all indirect customers across UKISA
• Prospecting and qualifying leads
• Conducting sales outreach via phone, email, and digital platforms
• Negotiating and closing deals

Requirements

• Experience: account management or customer service
• Skills:
• Excellent communication, presentation, and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to work independently as well as in a team-oriented environment.
• Analytical mindset with the ability to interpret data and client feedback for actionable insights.
• Strong problem-solving skills and a proactive approach to client needs

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.