Global CDD Business Process Analyst

Global Payment Holding Company; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Global Payment Holding Company in the United Kingdom seeks a CDD Analyst to join our Enterprise Customer Due Diligence team. You will document current and future state processes, support decision-making and governance, and drive change across the organisation.

You’ll lead process improvements, analyze existing workflows, and design end-to-end test scenarios to validate controls. Collaboration with cross-functional teams is essential to enhance efficiency and client experience.

Qualifications

• Experience within Customer Due Diligence (CDD), KYC, AML or Client Onboarding functions.
• Strong business analysis and process mapping skills.
• Experience documenting business requirements and operational procedures.
• Understanding of CDD regulatory requirements and risk management principles.
• Strong analytical and problem-solving skills.

Responsibilities

• Document and maintain current and future state processes, procedures and workflows.
• Conduct in-depth analysis of existing due diligence processes to identify inefficiencies.
• Recommend improvements to enhance efficiency, quality and client experience.
• Design and deliver end-to-end test scenarios and test cases for controls.
• Support implementation of approved process improvements.
• Collaborate with cross-functional teams to drive productivity and reduce friction.

Skills

CDD/AML knowledge

Business analysis

Process mapping

Data interpretation

Education

Experience in CDD/KYC onboarding

Tools

Stakeholder management

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for a CDD Analyst to join our ever-evolving Enterprise Customer Due Diligence team and help us unleash the potential of every business.

What you’ll own

CDD Process Analysis and Continuous Improvement

• Document and maintain current and future state processes, procedures and workflows, providing clear, fit-for-purpose artefacts that support decision‑making, governance and change delivery
• Conduct in-depth analysis of existing due diligence processes to identify inefficiencies and areas of improvement in line with the overall company's strategic objectives
• Recommend practical improvements that enhance efficiency, quality and client experience
• Design and deliver comprehensive end‑to‑end test scenarios and test cases ensuring effective validation of process, system and control changes
• Support the implementation of approved process improvements
• Collaborate with cross‑functional teams to identify process improvements, boost productivity, drive cost‑effectiveness, and enhance the customer experience
• Complete continuous monitoring of systems and processes to reduce customer friction and increase operational efficiency

Business Analysis

• Gather and support the delivery and adoption of change including but not limited to business case development, impact analysis, reporting of success measures and continuous improvement
• Facilitate workshops and stakeholder discussions to understand business needs
• Support the assessment and prioritisation of process enhancement opportunities

Stakeholder Engagement

• Engage stakeholder teams to align on challenges, identify improvements, and agree solutions to meet business objectives.
• Build strong working relationships across the organisation with an ability to communicate confidently and effectively at all levels
• Clearly present challenges, findings and recommendations to stakeholders, including leadership
• Act as a subject matter expert for CDD processes and operational procedures

Change Implementation Support

• Partner with stakeholders to define success criteria, establish benefit tracking, and measure the outcomes of process enhancements
• Support the implementation of updates to CDD processes, systems and controls
• Assist with user acceptance testing, business readiness and process documentation
• Work with operational teams to embed new ways of working
• Provide support during rollout and post‑implementation activities

What you’ll bring

• Experience within Customer Due Diligence (CDD), KYC, AML or Client Onboarding functions
• Strong business analysis and process mapping skills
• Experience documenting business requirements and operational procedures
• Understanding of CDD regulatory requirements and risk management principles
• Strong analytical and problem‑solving skills
• Ability to interpret data and provide actionable insights
• Excellent communication and stakeholder management skills
• Experience working with operational teams to improve processes and control

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections
- it's unmatched. Come and be part of an ever‑evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.