Global CDD Business Process Analyst

Global Payments; Greater London; On-site; GBP 42,000 - 60,000; Full time

Job summary

Global Payments is seeking a CDD Analyst to join our Enterprise Customer Due Diligence team. You will analyze and document current CDD processes, identify inefficiencies, and design end-to-end test scenarios for approved changes.

You will collaborate with cross-functional teams to drive improvements that reduce friction and enhance client experience. Strong experience in CDD/KYC/AML, excellent communication, and stakeholder management are essential to succeed in this role.

Qualifications

• Experience in CDD, KYC or AML functions.
• Strong analytical and process-mapping skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Analyze and document current CDD processes to identify inefficiencies.
• Design improvements and end-to-end test scenarios for changes.
• Collaborate with cross-functional teams to implement process updates.
• Provide actionable insights from data to reduce friction and increase efficiency.

Skills

CDD process analysis

Stakeholder engagement

Business analysis

Data interpretation

AML/KYC knowledge

Job description

Ready to take your career global?Make your mark at one of the biggest names in payments. We’re looking for a CDD Analyst to join our ever-evolving Enterprise Customer Due Diligence team and help us unleash the potential of every business.What you’ll ownCDD Process Analysis and Continuous ImprovementDocument and maintain current and future state processes, procedures and workflows, providing clear, fit-for-purpose artefacts that support decision-making, governance and change deliveryConduct in-depth analysis of existing due diligence processes to identify inefficiencies and areas of improvement in line with the overall company’s strategic objectivesRecommend practical improvements that enhance efficiency, quality and client experienceDesign and deliver comprehensive end-to-end test scenarios and test cases ensuring effective validation of process, system and control changesSupport the implementation of approved process improvementsCollaborate with cross-functional teams to identify process improvements, boost productivity, drive cost-effectiveness, and enhance the customer experienceComplete continuous monitoring of systems and processes to reduce customer friction and increase operational efficiencyBusiness AnalysisGather and support the delivery and adoption of change including but not limited to business case development, impact analysis, reporting of success measures and continuous improvementFacilitate workshops and stakeholder discussions to understand business needsSupport the assessment and prioritisation of process enhancement opportunitiesStakeholder EngagementEngage stakeholder teams to align on challenges, identify improvements, and agree solutions to meet business objectives.Build strong working relationships across the organisation with an ability to communicate confidently and effectively at all levelsClearly present challenges, findings and recommendations to stakeholders, including leadershipAct as a subject matter expert for CDD processes and operational proceduresChange Implementation SupportPartner with stakeholders to define success criteria, establish benefit tracking, and measure the outcomes of process enhancementsSupport the implementation of updates to CDD processes, systems and controlsAssist with user acceptance testing, business readiness and process documentationWork with operational teams to embed new ways of workingProvide support during rollout and post-implementation activitiesWhat you’ll bringExperience within Customer Due Diligence (CDD), KYC, AML or Client Onboarding functionsStrong business analysis and process mapping skillsExperience documenting business requirements and operational proceduresUnderstanding of CDD regulatory requirements and risk management principlesStrong analytical and problem-solving skillsAbility to interpret data and provide actionable insightsExcellent communication and stakeholder management skillsExperience working with operational teams to improve processes and controlAbout the teamOur inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections– it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.What makes a Globalpayer?Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.#LI-LH1