Global Care Companion, Polish Speaking

Carrot Fertility; United Kingdom; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a forward-thinking company dedicated to inclusivity and accessibility in fertility care as a Care Companion. In this part-time role, you will utilize your bilingual skills in English and Polish to provide compassionate support to individuals navigating their family-forming journeys. Your outstanding communication and empathy will help shape positive experiences for members, guiding them through various paths to parenthood. With a commitment to high-quality care and a supportive team environment, this position offers a unique opportunity to make a meaningful impact in the lives of many. If you are passionate about helping others and have a background in customer service or healthcare, this role is perfect for you.

Benefits

Health and wellness benefits

Retirement savings plans

Parental leave

Family-forming assistance

Short- and long-term incentives

Qualifications

• 1-3 years in customer service or healthcare roles.
• Bilingual in English and Polish is essential.

Responsibilities

• Provide exceptional customer support via phone and email.
• Guide members through their family-forming journeys.

Skills

Customer Service

Communication Skills

Empathy

Bilingual (English + Polish)

Education

Bachelor's Degree

Tools

Zendesk

Job description

About Carrot

Carrot Fertility is the leading global fertility and family-building platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. From maternity through menopause and pre-pregnancy through parenting, Carrot is dedicated to expanding access and improving outcomes. Carrot empowers members with compassionate, personalized, and inclusive support.

The Role

We are looking for a compassionate and dedicated Care Companion to join our team. In this position, you will be asked to use both English and Polish to assist members.

At Carrot, we firmly believe in providing accessible, inclusive, and high-quality fertility and family-forming care to all individuals. As a Care Companion, you will have the unique opportunity to guide our members through their family-forming journeys, starting from their initial interaction with Carrot. This role is primarily phone and email support, and you will be an integral part of the team. You will also have the opportunity to work with members via video chat and other communication avenues.

In this position, your main responsibility will be to provide outstanding customer service using your excellent communication and empathy skills. You will effectively address their questions and concerns, ensuring they receive the guidance they need. You will play a crucial role in shaping our members' experience, helping them navigate and achieve their family-forming goals.

By joining our service team as a Care Companion, you will contribute to Carrot's mission of inclusivity and accessibility in fertility and family-forming services, making a meaningful impact on the lives of individuals and couples.

Shift: 12pm -4pm EET

The Team

The Care Companion team is composed of compassionate individuals with experience in the healthcare industry who have completed foundational training in reproductive health in addition to ongoing learning in the topics of adoption, fertility treatment, fertility preservation, donor assisted reproduction, gestational carrier arrangements, LGBTQ+ care, and more.

The Care Companion team supports all legal paths to parenthood and works with members living in the US and 50+ countries (and growing) around the world.

This role will be based in office in the United Kingdom.

Minimum Qualifications

• 1-3 years of experience working in a direct customer service, healthcare, or client-facing role.
• Superior communication skills, both written and verbal.
• Ability to empathetically support a diverse member population through all paths to parenthood.
• Bachelor's Degree.
• Bilingual in the following languages:
• English + Polish
  

Preferred Qualifications

• Previous call center experience and understanding of call center KPIs.
• Experience working at a fast-growing tech company or digital health company.
• Experience with Zendesk or similar CRM platforms.
• Past experience in the family-forming space: fertility care, adoption, donor assisted reproduction, and/or gestational carrier arrangements.
• Other languages:
• English + Dutch
• English + Argentinian Spanish (+ Portuguese)
• English + Portuguese (+ Argentinian Spanish)
• English + German
• English + Traditional Chinese
• English + Bahasa Indonesia
• English + Vietnamese
• English + Arabic
• English + Urdu
• English + Greek

Compensation

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package.

Why Carrot?

Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company's Most Innovative Companies, CNBC's 100 Barrier Breaking Startups, and more. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation, and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more.

Carrot teams span more than 40 states across the United States and dozens of countries around the world. Carrot has received numerous workplace awards, including Fortune's Best Workplaces in Healthcare, Quartz’s Best Companies for Remote Workers, and Great Place to Work and Age-Friendly Employer certifications. Learn more at carrotfertility.com.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Health Care Provider
• Industries: Hospitals and Health Care