Global Business Consultant, EMEA

LSEG; Greater London; Hybrid; GBP 65.000 - 85.000; Vollzeit

Benefits dieser Stelle

Hybrid and flexible working

Learning and development programs

Private healthcare

Wellness support

Pension contributions

Referral bonus program

Volunteer time

Zusammenfassung

London Stock Exchange Group (LSEG) is recruiting a Global Business Consultant (GBC) to support sales, account management, and policy execution for major accounts in a hybrid London-based role.

The GBC will align with commercial policy, resolve order processing issues, and drive improvements through data analysis and stakeholder engagement across global teams.

Qualifikationen

• Outstanding organisation skills with demonstrable experience in customer support and business administration.
• Problem-solving mindset with strong analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team and build strong relationships.
• Proficiency in MS Office Suite with advanced Excel and PowerPoint.
• Collaborative and proactive with forward thinking.
• Time management and prioritisation in fast-paced settings.
• Strong stakeholder engagement and adaptability to change.

Aufgaben

• Serves as a primary resource for sales consultants, account managers and sales management to understand business policies and process.
• Supports strategic objectives regarding sales and Client strategy.
• Work with multiple internal stakeholder groups to deliver the best Client experience.
• Contribute to a continuous improvement culture by identifying and implementing innovative solutions.
• When necessary and appropriate, communicates pricing and product information to customers directly.
• Monitors data and provides analysis to illustrate sales trends and inform future sales strategy.
• Supports investigations of order processing issues and sales/financial operations during end-of-month cycles.
• Implement effective communication plans and operating rhythm with global teams.
• Partner with Commercial Policy and Legal teams to ensure partnership agreements comply with terms & conditions.
• Build trusting relationships with key stakeholders inside and outside LSEG.
• Consults with management on policy and procedure impacts and helps implement changes.

Kenntnisse

Organisation

Problem solving

Analytical mind

Communication skills

Teamwork

MS Office

Excel

PowerPoint

Forward thinking

Time management

Stakeholder engagement

Tools

MS Office

Excel

PowerPoint

Jobbeschreibung

Join Our Team as a Global Business Consultant and Shape the Future of Customer Experience! Do you thrive in a dynamic, fast-paced environment where customer success is paramount? Are you passionate about building relationships and collaborating with diverse teams?

If so, then we encourage you to apply for the role of Global Business Consultant (GBC)!

As a GBC you play a pivotal role in ensuring our sales and account management teams understand business policies, order processing, credits, procedures and assists in problem solving all issues. This will be a role that will evolve, and we are looking for someone who wants to grow and evolve too!

The Global Business Consultant role for GSA/KSA accounts is the global lead for all operational matters for our largest accounts. Below are several of the key functions performed by this role.

Role Responsibilities & Key Accountabilities:

• Serves as a primary resource for sales consultants, account managers and sales management to understand business policies and process
• Supports strategic objectives regarding sales and Client strategy
• Work with multiple internal stakeholder groups to deliver the best Client experience
• Contribute to a continuous improvement culture by identifying and implementing innovative solutions
• When necessary and appropriate, communicates pricing and product information to customers directly
• Monitors data, and provides analysis to illustrate sales trends, identify weaknesses in current sales execution and support future sales strategy
• Supports and provides guidance for investigation of order processing issues, sales and financial operational matters during end of month sales cycles
• Implement effective communication plans and operating rhythm with global teams
• Partner with Commercial Policy and Legal teams to ensure that partnership agreements and special deals comply with LSEG terms & conditions
• Build trusting relationships with key stakeholders both with the customer and within LSEG
• Consults with management on the effect of policies and procedures on business goals and assists in developing and implementing policy and procedure

We are seeking a driven individual with:

• Outstanding organisation skills with demonstrable experience in customer support and business administration
• A passion for problem-solving and a strong analytical mind
• Excellent communication and interpersonal skills
• The ability to work effectively in a team environment and build strong relationships
• Proficiency in MS Office Suite, with advanced expertise in Excel and PowerPoint
• Collaborative and proactive, the ability to have a forward thinking approach
• Able to prioritise and manage time efficiently and optimally
• Outstanding stakeholder engagement skills and the ability to work in a fast paced environment

Why Join Us?

We're proud to offer a working culture that supports growth, balance, and purpose:

• Hybrid and flexible working arrangements.
• Constant Learning: 90 Day Sales On-Boarding Program, E-learning platform, a range of workshops, access to real-time economic data.
• A welcoming, inclusive culture backed by Employee Networks.
• A competitive referral bonus program.
• Access to private healthcare, wellness support, and pension contributions.
• Professional development:Quarterly Connects to ensure you meet your Goals & Objectives.
• Paid volunteer time to support causes that matter to you.
• A team that values your input and supports your goals.
• We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!

Career Stage:

Manager

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.