Global Benefits Programme Coordinator

Everywhen; Greater London, Southampton; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

Everywhen is seeking a Global Benefits Programme Coordinator to join our international team. You will manage global employee benefits clients, collaborate with consultants and insurers, and coordinate day-to-day administration while travelling weekly to London or Southampton.

You will use CRM systems to track activity, support new business opportunities, and ensure high-quality service with strong regulatory compliance.

Qualifications

• Strong experience in employee benefits, ideally in a global or broking environment.
• Proven track record of managing client relationships and portfolios.
• Good understanding of how global benefits programmes operate.
• Confident communicator with strong written and verbal skills.
• Well organised with the ability to manage deadlines and priorities.
• Comfortable working with data, reports, and Microsoft Office tools.
• Experience supporting new business activity is a bonus.
• IF7 or GR1 qualified (or working towards Cert CII).

Responsibilities

• Manage a portfolio of global employee benefits clients, focusing on strong service and retention.
• Support consultants with new business opportunities and client proposals.
• Deliver client work including renewals, programme design, and placing cover with providers.
• Act as a main point of contact for clients and international partners.
• Coordinate with in-country brokers and insurers to ensure programmes run smoothly.
• Handle policy administration accurately and on time.
• Identify opportunities to expand services and generate additional revenue.
• Use internal systems (CRM) to track activity, pipelines, and client work.
• Ensure all activity meets regulatory and company standards.

Skills

Employee benefits

Client relationships

Programme coordination

CRM systems

MS Office

Communication

Data analysis

Education

IF7 or GR1 qualified

Cert CII (in progress)

Tools

CRM

MS Office

Job description

This role will require travel to either London or Southampton once a week or every other week

We’re looking for a Global Benefits Programme Coordinator to join our Everywhen International team. This role is key to delivering global employee benefits programmes to a wide range of clients.

You’ll work closely with consultants, international broker partners, and internal teams to make sure clients receive a smooth, high-quality service. The role combines client contact with day-to-day coordination and administration, so it suits someone who enjoys managing relationships as well as keeping things organised.

What you will do as a Global Benefits Programme Coordinator:

This is an overview and not an exhaustive list of responsibilities. Collaborating with your line manager, you will develop your own objectives but focus on all the following.

• Manage a portfolio of global employee benefits clients, focusing on strong service and retention

• Support consultants with new business opportunities and client proposals

• Deliver client work including renewals, programme design, and placing cover with providers

• Act as a main point of contact for clients and international partners

• Coordinate with in-country brokers and insurers to ensure programmes run smoothly

• Handle policy administration accurately and on time

• Identify opportunities to expand services and generate additional revenue

• Use internal systems (CRM) to track activity, pipelines, and client work

• Ensure all activity meets regulatory and company standards

What we are looking for in a Global Benefits Programme Coordinator:

• Strong experience in employee benefits, ideally in a global or broking environment

• Proven track record of managing client relationships and portfolios

• Good understanding of how global benefits programmes operate

• Confident communicator with strong written and verbal skills

• Well organised with the ability to manage deadlines and priorities

• Comfortable working with data, reports, and Microsoft Office tools

• Experience supporting new business activity is a bonus

• IF7 or GR1 qualified (or working towards Cert CII)

Key skills and behaviours:

• Client-focused and professional in all interactions

• Strong attention to detail and problem-solving ability

• Able to work both independently and as part of a team

• Adaptable and comfortable working in a changing environment

• Proactive, with a willingness to suggest improvements and new ideas

Why join Everywhen?

You’ll be part of a collaborative, international team delivering solutions to a diverse client base. We offer the opportunity to build your expertise in global benefits, work with overseas partners, and contribute to growing the business.

#AIB #LI-NW1 #LI-Remote INDX3

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.