Global Account Security Lead

Jones Lang LaSalle Incorporated; City of Westminster; Sur place; GBP 120 000 - 190 000; Plein temps

Résumé du poste

Jones Lang LaSalle Incorporated is seeking a Global Account Security Director to oversee the design, implementation and operation of a rigorous, account‑wide security program. You will drive the global security framework in alignment with client objectives, covering physical, cyber, personnel and regulatory security across the contract.

You will lead a matrix of regional security teams, manage critical security contracts, and partner with client security teams to identify, assess and mitigate

Qualifications

• Ten+ years in security leadership roles with corporate environments.
• Experience leading global or regional security functions.
• Proven ability to translate strategy into operational security programs.
• Strong knowledge of security technology platforms and data management tools.
• Experience managing external vendors and multi‑country teams.

Responsabilités

• Oversee global security operations, protection of assets, people, data, and infrastructure.
• Lead crisis management, emergency preparedness, investigations support, and training.
• Direct account security contracts, vendors, and security system/app implementations.
• Foster client engagement and ensure security standards meet client and JLL requirements.
• Develop and lead high-performing regional security teams and maintain effective stakeholder relationships.

Connaissances

Security leadership

Risk management

Crisis management

Security strategy

Stakeholder management

Emergency response

Formation

Professional security qualifications

Outils

Access control systems

CCTV systems

Description du poste

The Global Account Security Director will oversee the ongoing strategic development, implementation and operation of a robust, account-wide security program designed to mitigate risk and protect the account's assets, people, data, intellectual property, integrity, reputation, and physical infrastructure, ensuring uninterrupted continuity of operations. In this capacity, the role will drive the operation and evolution of the global security framework, fully aligned with the client's corporate objectives, addressing all dimensions of organisational resilience within the defined scope of the contract. Key areas of responsibility encompass security operations and delivery, crisis management, emergency preparedness and response, investigations support, personnel security, cyber security awareness, KPI management, security education and training, contingency planning, and administrative security. The Director will operate under the oversight of the Account Executive Director and JLL CSO, serving as a pivotal leader in advancing the client's security posture at a global scale. What this job involves Performance

Performance

• Oversee and deliver a cohesive, comprehensive security operation on a global scale, encompassing physical security, staffed guarding, security systems and applications management, and third‑party oversight.
• Translate and embed global security strategic objectives into meaningful, operationally relevant practices for the (Client Account), ensuring consistent alignment, effectiveness, and assurance across all levels.
• Identify, manage, and mitigate operational risks across the account by delivering expert guidance and strategic advice on security and risk management at all organisational levels.
• Provide authoritative technical counsel on pertinent security matters, whilst proactively communicating legislative changes and their implications for service delivery and/or the client.
• Maintain a comprehensive and current working knowledge of applicable legislation, security systems and applications to ensure continued operational excellence.
• Proactively identify areas for improvement, supporting the account team in developing practical, cost‑effective solutions and robust controls to address identified security risks.
• Oversee and manage the associated account security contracts, encompassing staffed guarding services, security system and application integrators, and maintenance providers, whilst providing effective leadership of the WPM Global Account Security Team.
• Ensure consistent and structured stakeholder engagement across the Account team and the broader client organisation, fostering collaborative partnerships with the client security team to effectively identify, assess, and manage security risks.

Leadership

• Foster a Culture of Safety, Security, and Resilience across the account.
• Lead, manage, and develop the account regional security teams, maintaining an appropriate structure to ensure operational security management and delivery.
• Support the Regional Account Directors and Regional Security leads in developing and maintaining good, open working relationships with key internal and external stakeholders including Account Teams, client organizations, and 3rd party vendors.
• Proactively develop and manage client relationships ensuring expected service levels are achieved. In doing so, deliver an exceptional quality of service to the client, as reflected by client feedback.
• Embed JLL WPM security requirements and meet client requirements and standards.
• Ensure 3rd party vendors always maintain compliance with JLL REMS and client HSSE Standards.
• Contribute to the WPM HSSE program as part of the global HSSE leadership team.

Standards

• Oversee the implementation and maintenance of JLL and client operational controls (i.e. processes, standards, procedures, and guidelines), ensuring full compliance with both the client's and JLL's security and safety objectives, while driving continuous improvement across all operational practices.
• Champion the development and continuous enhancement of best‑practice security training programmes and supporting resources, ensuring they remain current, impactful, and aligned with organisational objectives.
• Establish and drive the implementation of a comprehensive global security strategy, incorporating robust operating protocols to ensure the highest standards of safety and security performance across JLL's contractor and supply chain vendor network.
• Oversee the successful delivery of security regulatory responsibilities and best practices globally to secure regulatory compliance, including management of change related to new and revised legislation.
• Support the client's global security assurance programme.
• Consider growth opportunities and strategies for the client and JLL considering evolving national and industry standards.
• Develop and implement comprehensive global security policies, objectives, budgets, plans, procedures, and schedules across the account.
• Establish rigorous security‑related quality control audits and systematically evaluate work standards and performance levels to ensure uniformity, operational effectiveness, and optimal staffing levels.
• Proactively ensure that appropriate mitigation measures are either in place or strategically planned to address identified risks.
• Lead and manage security and resilience related account‑wide projects where applicable ensuring key objectives are met.
• Facilitate the development and implementation of training sessions that can be deployed globally, to ensure organizational preparedness for a business resiliency or security related incident and promote employee awareness and engagement.
• Respond to business resiliency related emergencies and support crisis management globally.
• Oversee the security function's participation in the development of new facilities, sites and renovations from a security standpoint, including security installations and access controls.
• Maintain current knowledge/familiarity with emerging security technologies and practices. Explore and implement new security technologies that provide value to the business.
• Develop initiatives to stabilize compliance with all applicable laws and regulations and be knowledgeable of current trends in the security industry.
• Support the development and management of site‑specific business continuity plans.
• Manage staff of internal security resource and outsourced security personnel resources (partners and vendors), as appropriate to ensure the efficient and cost‑effective utilisation of security resources.
• Develop and maintain professional relationships with local, state and federal agencies, and security peers, consultants and vendors appropriate.

Build and maintain client relationships

• Develop and maintain strong working relationships with the client's key representatives across global and regional stakeholder groups.
• Establish, coordinate, and actively manage regular client meetings and structured feedback sessions at a localised level, ensuring meaningful dialogue and continuous engagement.
• Cultivate a trusted partnership with the client by demonstrating clear ownership, championing innovation, and driving effective change management initiatives.
• Ensure a pro‑active approach to understanding the client's changing priorities.
• Develop and manage a Voice of the Customer (VOC) and "Client Care" programme to regularly gain input and direction from the client, ensuring alignment to service level agreement and that JLL is exceeding expectations.
• Create and enhance standardised processes and infrastructure to provide superior and safe real estate and business solutions for our clients.

Develop and lead a high performing team

• Create a high performing positive working environment for our people and supporting vendors, acknowledging the benefit to the communities in and around the client's sites.
• Attract, develop and retain a team of talented employees; committed to delivering exceptional client results and demonstrating the JLL values.
• Understand the existing security team's strengths, development opportunities, and core competencies; deliver consistent day‑to‑day management and targeted coaching to drive enhanced productivity and performance outcomes.
• Consider the location of resources supporting and reporting to the account and ensure operational capability is maintained.
• Identify any gaps in skill sets or resources required to achieve account goals.
• Align the security team with client and account priorities as well as the client's security vision.
• Ensure internal (JLL) career and succession plans are structured and pro‑actively managed to avoid operational disruption. Be assured that contracted partners, where applicable, are doing the same.
• Improve team performance through regular coaching and feedback.
• Support team development and professionalism through appropriate training and development opportunities.
  A minimum 10 years' security management experience within a corporate or commercial environment.
• Operational security management and security system and application knowledge.
• Experience leading a Global or Regional Corporate Security function with increasing responsibility.
• Appropriate recognized professional security qualifications and memberships.
• Experience implementing or oversight of security technology platforms and data management tools across multiple countries and regions.
• Experience managing a large, varied, multi‑cultural team.
• Practical working knowledge of up‑to‑date tools and techniques within a real estate environment and management of risk across a complex, multi‑site property portfolio.
• Significant practical experience solving security and safety issues in a dynamic/diverse environment and implementing risk control systems and processes.
• Demonstrated proficiency in navigating high‑stress and high‑impact emergency management and response.
• Experience in developing and managing Security threat and risk assessments, identified impacts and mitigation delivery.
• Experience with strategy management and converting strategy to execution in multiple countries is preferred.
• Working knowledge of access control and CCTV systems is required. Must have experience developing and managing physical security requirements across a variety of site types.
• Experience working with local and national enforcement agencies; experience with international agencies preferred.
• An agile approach to leadership and stakeholder management - able to operate effectively in a matrix structure.
• A strong orientation to goals and measurable results.
• Excellent communication skills to appropriately coach and educate at all levels of the account.

• Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., You will join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like‑minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you..., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.