Global Account Director

Publicis Groupe; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global media agency in London is seeking an experienced Account Director to lead client services for Electrolux. You will manage global client relationships and ensure smooth collaboration across markets. The role requires strong media agency experience, client management skills, and a proactive mindset. Benefits include flexible working options and comprehensive wellness programs.

Benefits

Pension

Life Assurance

Private Medical

Income Protection Plans

Reflection Days

Help@Hand Benefits

Family Friendly Policies

Flexible working

Birthday Day Off

Great local discounts

Qualifications

• Strong experience within a media agency environment.
• Background in account management; planning experience is a plus.
• Familiarity with managing complex global or multi-market clients.

Responsibilities

• Act as day-to-day global contact for Electrolux clients.
• Lead governance and oversight of ways of working across teams.
• Manage client deliverables including reporting frameworks.
• Ensure collaboration between local markets and specialists.
• Own the monthly client satisfaction survey process.

Skills

Client relationship management

Governance

Reporting

Commercial forecasting

Collaborative mindset

Attention to detail

Excellent PowerPoint skills

Excel proficiency

Job description

Company Description

We think big. And act bigger. Stay versatile and interconnected. We approach everything with an inventive spirit and rigorous mindset. Individually we’re great, but as a team we’re unstoppable. Together, we seek out opportunities, frame problems and solve complex challenges. Our collective brilliance exposes breakthroughs. Our capability unleashes creativity. We pursue a new perspective and deliver a new kind of ROI.Zenith International is the central team, primarily based in London, supporting our local Zenith markets, leading new business efforts, developing thought-leadership, and driving network development for our 250 offices across 95 countries with over 8,000 staff worldwide.We house a large team of multi-faceted communications planners, digital and innovation specialists and client leadership teams. Our global client portfolio comprises a range of category leaders including Adobe, Reckitt, TikTok, Edrington, Coty and Electrolux.

Our CommitmentAt Zenith International, we believe that fostering an inclusive culture where all talent can thrive makes our company stronger and help drive invention in the work we do for our clients better. We also believe it enables a greater idea exchange that fuels innovation and best reflects diverse consumer experiences.We are committed to encouraging our talent to participate in Publicis Groupe’s wide variety of talent engagement and inclusion programming, which includes professional development experiences and participation in the company’s many business resource groups. These include VivaWomen!, Égalité, MOCA (Men Of Colour Alliance) and more than a dozen others that are thriving across our network.

Through advocacy, education and inclusion we foster greater collaboration among our people, which in turn inspires work that provides better experiences for our clients and their consumers.

Job Description

About the client....

Electrolux is a global leader in home appliances, with over 100 years of heritage. Headquartered in Stockholm, Sweden, Electrolux Group had sales of SEK 136 billion in 2024 and employs 41,000 people worldwide. Its shares are listed on Nasdaq OMX Stockholm.Under renowned brands including Electrolux, AEG, and Frigidaire, the Group sells household products in over 120 markets annually. Its product portfolio spans refrigerators, freezers, ovens, cookers, hobs, hoods, microwaves, dishwashers, washing machines, tumble dryers, vacuum cleaners, air conditioners, air purifiers, and small domestic appliances.Zenith has partnered with Electrolux for more than 20 years, supporting a global media remit (excluding North America). The account is run through a hybrid operating model, with central oversight and governance from the London-based team and local market teams delivering tailored, market-specific planning and activation.This is a large and complex account with a wide international footprint. The role offers exposure to a rich mix of brand and performance media, cross-regional collaboration, and opportunities to shape the future of global client servicing.

Responsibilities

About the work....

You will be the main day-to-day point of contact for our Electrolux global clients and will work across all areas of account management — including client relationship management, governance, ways of working, reporting and commercial forecasting.

This is a highly collaborative role, working closely with both global stakeholders and local market teams. You will also partner hand-in-glove with another Global Account Director responsible for agency network management to ensure alignment across teams and markets.

With a newly restructured operating model, this is an exciting opportunity for someone to shape the client services function, bring fresh thinking, and make the role their own.

You will be reporting to the Global Managing Partner.

Key Responsibilities

• Act as day-to-day global contact for Electrolux clients, building strong, trusted relationships
• Lead the governance and oversight of ways of working across regions and teams
• Manage and evolve key client deliverables, including reporting frameworks, performance updates, and commercial tracking
• Ensure smooth collaboration between local markets, global stakeholders and specialist teams
• Work closely with your counterpart to align on network coordination and regional priorities
• Line manage and develop an Account Manager and Account Executive
• Champion operational excellence and proactively identify opportunities to improve client satisfaction and team output
• Maintain an eye on commercial opportunities, working closely with leadership to flag potential growth areas
• Own the monthly client satisfaction dip survey process: distributing to key stakeholders, analysing results, tracking trends, and developing action plans to address feedback and continuously improve client experience
• Commercial reporting and delivery including revenue forecast, time tracking, AVB and FX rates distribution
• External client meetings, including owning agendas and follow up actions
• Producing content for global Top-to-Top meetings
• Media academy training roadmap and coordination

Qualifications

What you need to succeed....

- Strong experience within a media agency environment; global account experience is a plus

- Background in account management; planning experience is also helpful but not essential

- Familiarity with managing complex global or multi-market clients

Skills

- Excellent PowerPoint and Excel skills

- Clear, concise and confident verbal and written communication

- Meticulous attention to detail and strong organisational skills

- Proactive and collaborative mindset, with a solutions-oriented approach

- Able to work at pace while managing multiple stakeholders and priorities

- Comfortable line managing and supporting junior talent

Mindset

- Calm under pressure, client-first, and focused on building strong internal and external relationships

- Motivated by improving operations and delivering high-quality work

- Brings energy, curiosity and professionalism to the role

#LI-MP1

Additional Information

Zenith International has fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlans we also offer;

• WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of ourbenefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).